Optical Administrator/Scheduler - Exeter

Specsavers Norge; Exeter; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks

WeCare Support

Headspace App

Eyecare discounts

Job summary

Specsavers Norge in Exeter is seeking an Optical Administrator/Scheduler to support the Home Visits team. You will manage admin tasks, schedule clinics and appointments, and coordinate with the Home Visits Clinical team to ensure smooth, customer‑focused service.

You’ll need strong attention to detail, a calm, professional telephone manner, and the ability to juggle a busy workload with conflicting deadlines.

Qualifications

• Previous route planning, appointment setting or scheduling experience is preferred.
• Strong administration skills and attention to detail.
• Excellent communication and professional telephone manner.
• Customer service oriented with ability to multitask.

Responsibilities

• Schedule home visit clinics and manage appointment bookings.
• Update customer files with accurate information.
• Handle incoming calls and make outbound outreach to customers.
• Coordinate with Home Visits Clinical team and external partners.
• Maintain scheduling and administrative duties with accuracy and efficiency.

Skills

Route planning

Appointment scheduling

Administration

Customer service

Call centre experience

Job description

Optical Administrator/Scheduler - Exeter

So, you’re an organisation expert wanting to take your career to the next level? Our Administrator/Scheduler role within our Home Visits service could be perfect for you.

As an Administrator/Scheduler with Specsavers, you’ll be a key part of our business, ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll take incoming calls, as well as making outbound calls to customers, as such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits Clinical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We're looking for someone who has experience within Optics, a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits team. Someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative and will be responsible for all administrative duties for our Optics business. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Home Visits office in Exeter, EX1

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £27,000 per annum
• Monday to Friday 9am-5.30pm
• 28 days holiday (includes Bank Holidays)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App
• Eyecare and hearcare discounts for you and friends & family

What we’re looking for?

• Previous route planning, appointment setting or scheduling experience is desired
• Previous administration experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.