Call Centre Assistant/Trainee Optical Assistant

Specsavers; Redditch; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Specsavers Perks

WeCare helpline

Outstanding development opportunities

Job summary

Specsavers in Redditch is hiring a Call Centre Assistant to support optical administration, including NHS forms, triaging, answering calls and managing appointments. You’ll also work on the shop floor helping customers face to face and assist with pre-screening and dispensing glasses.

The role is full time (37.5 hours) with weekend work essential; salary £10.85–£12.71 per hour plus Specsavers Perks and WeCare helpline. Great training and development opportunities are provided.

Qualifications

• Customer service experience required.
• Experience in a fast-paced environment is beneficial.
• Ability to multitask across administrative tasks.

Responsibilities

• Handle optical administrative tasks including NHS forms and triaging.
• Answer calls and general queries, update and file records, and manage appointments.
• Assist on the shop floor with customers face-to-face, pre-screening and dispensing glasses.

Skills

Customer service experience

Multitasking

Fast paced environment

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.You will also be working on the shop floor, dealing with customers face to face, pre screening and dispensing glasses.

Our store

Based in Redditch, our store is based in the Kingfisher Shopping Centre.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full time - 37.5 hours - weekend working is essential
• Salary - £10.85 - £12.71 an hour
• Specsavers Perks – our discounted benefits scheme
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant/Trainee Optical Assistant.These include:

• Customer service experience
• Fast paced environment
• Multitasking

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.

Checked all the boxes?