Optical Admin & Customer Care Advisor (Full-Time)

Specsavers; Redditch; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Specsavers Perks

WeCare helpline

Outstanding development opportunities

Job summary

Specsavers in Redditch is hiring a Call Centre Assistant to support optical administration, including NHS forms, triaging, answering calls and managing appointments. You’ll also work on the shop floor helping customers face to face and assist with pre-screening and dispensing glasses.

The role is full time (37.5 hours) with weekend work essential; salary £10.85–£12.71 per hour plus Specsavers Perks and WeCare helpline. Great training and development opportunities are provided.

Qualifications

• Customer service experience required.
• Experience in a fast-paced environment is beneficial.
• Ability to multitask across administrative tasks.

Responsibilities

• Handle optical administrative tasks including NHS forms and triaging.
• Answer calls and general queries, update and file records, and manage appointments.
• Assist on the shop floor with customers face-to-face, pre-screening and dispensing glasses.

Skills

Customer service experience

Multitasking

Fast paced environment

Job description

Specsavers in Redditch is hiring a Call Centre Assistant to support optical administration, including NHS forms, triaging, answering calls and managing appointments. You’ll also work on the shop floor helping customers face to face and assist with pre-screening and dispensing glasses.

The role is full time (37.5 hours) with weekend work essential; salary £10.85–£12.71 per hour plus Specsavers Perks and WeCare helpline. Great training and development opportunities are provided.