Call Centre Assistant

Specsavers; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Starting salary £12.91/hr

28 days leave + birthday off

Full-time 40h (weekend required)

Pension contribution

Headspace subscription

WeCare confidential helpline

Clinical and professional development

Access to latest clinical tech

Job summary

Richmond Specsavers is seeking a proactive Call Centre Assistant to manage optic administration, NHS forms, triage, and customer inquiries. You will answer calls, handle emails, and maintain accurate records to support store operations. A friendly, professional approach is essential for excellent customer service.

The role offers full-time or part-time options, a structured training plan, and opportunities to develop clinically focused skills within a retail optics environment.

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone.
• Team player with a positive can-do attitude.
• High level of interpersonal skills with the ability to build working relationships with a wide range of people.
• Previous experience of working within an audiology/optics environment desirable but not required.

Responsibilities

• Handle all aspects of optical administration including NHS forms and triaging.
• Answer calls and handle general queries.
• Update and file records and manage appointments.

Skills

Administration

Customer service

Team player

Interpersonal skills

Audiology/Optics experience (desirable

Job description

Richmond Specsavers - Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Starting salary up to £12.91 per hour
• 28 days annual leave plus your birthday off!
• Full time (40 hours) including weekend working / Part time available 3 days per week (weekend required)
• Pension contribution
• Annual subscription to the “Headspace” app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Access to latest clinical technology and equipment

What we’re looking for?

Some of the skills we’re looking for include:

• Excellent administration and organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required