Ops Services Dispatcher

Anglian Water Group; Lincoln; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Annual leave 25 days

Job summary

Anglian Water Group in Lincoln is looking for an Ops Services Dispatcher to join our Customer Services Teams on a full-time, permanent basis. The role offers hybrid working and a salary of £26,000 per year, plus private healthcare and a generous pension.

You will schedule work for field resources, liaise with customers and technicians, and optimise operations to deliver excellent service. Start date: 18 January 2027. Closing date: 16 November 2026. Interviews: 25 November – 1 December 2026.

Qualifications

• Good administration skills and ability to handle multiple tasks
• Excellent communication with customers and technicians
• Ability to prioritise tasks and manage time effectively
• Flexible and adaptable approach to changing schedules
• Ability to work independently and as part of a team with accountability

Responsibilities

• Organise and prioritise tasks based on priority and resource availability
• Ensure efficient allocation of resources and meeting customer expectations
• Coordinate with internal and external stakeholders including customers and technicians
• Make informed decisions and adapt schedules in response to changing circumstances
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation

Skills

Administration

Communication

Prioritisation

Adaptability

Independent thinker

Job description

We are looking for people interested in becoming an Ops Services Dispatcher in our Customer Services Teams.Location: Enterprise House, LincolnJob Type: Full-Time, Permanent, 37 hours per week.Salary - £26,000Opportunity for hybrid workingPrivate health careVirtual GP service for you and your householdDouble-matched pension schemeGenerous annual leaveOur Ops Services Dispatchers are based in the following teams:Water NetworksWorking hours: Between 07:00 and 21:30 Monday to Sunday on a shift rotaWater Recycling NetworksWorking hours: Between 07:00 and 21:30 Monday to Sunday on a shift rotaWater Recycling OperationsWorking hours: Between 06:30 and 21:00 Monday to Friday, Saturday & Sunday 06:30 to 16:15 on a shift rotaWater SupplyWorking hours: Shifts vary between 07:00 and 17:00 Monday to Friday on a 5 week rotationAre you looking to join a team who can offer excellent career progression opportunities?You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.What will I be doing?- Organise and prioritise tasks based on priority and resource availability- Ensuring efficient allocation of resources and meeting customer expectations.- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time- Make informed decisions and adapt schedules in response to changing circumstances.- Collaborate with team members to optimise resource allocation- Maintain accurate records and documentation related to work scheduling and resource allocation.What does it take to be a dispatcher?- Good administration skills, with the ability to handle multiple tasks and work under pressure.- Ability to work independently and as part of a team, demonstrating initiative and accountability.- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.- Ability to prioritise tasks and manage time efficiently.- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new careerFully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.Followed by a full mentoring programme with experienced planners.Ongoing support from Team Leaders and colleagues.What hours will I work?- You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.- Weekend work will be required.As a valued employee, you'll be entitled to:Personal private healthcareLife cover (up to 8 x salary)Personal accident cover (up to 5 x salary)25 days annual leave - rising with length of service and the ability to buy moreExcellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.Bonus schemeFlexible benefits to support your wellbeing and lifestyle.Inclusion CommunityOur customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.Start date: 18th January 2027Closing date: 16th November 2026Interviews: 25th November - 1st December 2026#loveeverydrop