Ops Services Dispatcher

Anglian Water Services; Lincoln; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private health care

Hybrid working

Pension scheme

Annual leave 25 days

Virtual GP service

Life cover

Job summary

Anglian Water Services is seeking an Ops Services Dispatcher based in Lincoln to coordinate and schedule field work across the Water Networks teams. The role involves managing shifts, prioritising tasks and liaising with customers and technicians to keep operations running smoothly.

You'll work 37 hours per week with hybrid options and a comprehensive benefits package including private health care, pension, generous annual leave, and a structured training programme to support your career

Qualifications

• Good administration skills and ability to handle multiple tasks under pressure.
• Ability to work independently and as part of a team with initiative.
• Excellent communication with customers and technicians.
• Flexible and adaptable to changing schedules and tight deadlines.

Responsibilities

• Organise and prioritise tasks based on priority and resource availability.
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians.
• Ensure work is carried out on time.
• Make informed decisions and adapt schedules.
• Collaborate with team members to optimise resource allocation.
• Maintain accurate records and documentation related to work scheduling and resource allocation.

Skills

Administration skills

Communication skills

Team collaboration

Time management

Job description

We are looking for people interested in becoming an Ops Services Dispatcher in our Customer Services Teams.
Location: Enterprise House, Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Our Ops Services Dispatchers are based in the following teams:
Water Networks
Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota
Water Recycling Networks
Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota
Water Recycling Operations
Working hours: Between 06:30 and 21:00 Monday to Friday, Saturday & Sunday 06:30 to 16:15 on a shift rota
Water Supply
Working hours: Shifts vary between 07:00 and 17:00 Monday to Friday on a 5 week rotation
Are you looking to join a team who can offer excellent career progression opportunities?
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a dispatcher?

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
• Followed by a full mentoring programme with experienced planners.
• Ongoing support from Team Leaders and colleagues.

What hours will I work?

• You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.
• Weekend work will be required.

As a valued employee, you’ll be entitled to:

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave - rising with length ofservice and the ability to buy more
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
• Bonus scheme
• Flexible benefits to support your wellbeingand lifestyle.

Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 18th January 2027
Closing date: 16th November 2026
Interviews: 25th November - 1st December 2026
#loveeverydrop