Ops Services Dispatcher Lincoln, Lincolnshire Posted 21 hours ago

Anglian Water Group; Lincoln; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private health care

Virtual GP service

Pension scheme

Generous annual leave

Hybrid working

Job summary

Anglian Water in Lincoln is seeking an Ops Services Dispatcher to coordinate scheduling for field resources across several networks. You will manage tasks, liaise with customers and technicians, and adjust plans to ensure on-time execution. A hybrid working arrangement is available.

The role emphasizes strong administrative skills, clear communication, and the ability to prioritise under pressure, with training and mentoring provided to new planners.

Qualifications

• Experience in scheduling or dispatcher role is beneficial.
• Strong administrative capabilities and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Collaborative mindset with colleagues and external stakeholders.

Responsibilities

• Organise and prioritise tasks based on priority and resource availability.
• Ensure efficient allocation of resources and meet customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time.
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation and maintain records.

Skills

Administration

Scheduling

Communication

Multi-tasking

Teamwork

Job description

# Join us, make a difference## Ops Services DispatcherApply: Lincoln: Full time: Posted Today: R40755**We are looking for people interested in becoming an Ops Services Dispatcher in our Customer Services Teams.** **Location: Enterprise House, Lincoln****Job Type: Full-Time, Permanent, 37 hours per week.****Salary - £26,000****Opportunity for hybrid working** **Private health care****Virtual GP service for you and your household****Double-matched pension scheme****Generous annual leave** **Our Ops Services Dispatchers are based in the following teams:** **Water Networks**Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota **Water Recycling Networks**Working hours: Between 07:00 and 21:30 Monday to Sunday on a shift rota **Water Recycling Operations**Working hours: Between 06:30 and 21:00 Monday to Friday, Saturday & Sunday 06:30 to 16:15 on a shift rota **Water Supply**Working hours: Shifts vary between 07:00 and 17:00 Monday to Friday on a 5 week rotation Are you looking to join a team who can offer excellent career progression opportunities? You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.**What will I be doing?**- Organise and prioritise tasks based on priority and resource availability - Ensuring efficient allocation of resources and meeting customer expectations. - Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time - Make informed decisions and adapt schedules in response to changing circumstances. - Collaborate with team members to optimise resource allocation- Maintain accurate records and documentation related to work scheduling and resource allocation. **What does it take to be a dispatcher?**- Good administration skills, with the ability to handle multiple tasks and work under pressure. - Ability to work independently and as part of a team, demonstrating initiative and accountability. - Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians. - Ability to prioritise tasks and manage time efficiently. - A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines. **New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career*** Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.* Followed by a full mentoring programme with experienced planners.* Ongoing support from Team Leaders and colleagues. **What hours will I work?**- You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.- Weekend work will be required.**As a valued employee, you’ll be entitled to:*** Personal private healthcare* Life cover (up to 8 x salary)* Personal accident cover (up to 5 x salary)* 25 days annual leave – rising with length of service and the ability to buy more* Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.* Bonus scheme* Flexible benefits to support your wellbeing and lifestyle.**Inclusion Community**Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.**Start date: 18th January 2027****Closing date: 16th November 2026****Interviews: 25th November - 1st December 2026** **#loveeverydrop**### About UsWe are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team [e-mail]’To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice.Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.