Ops Analytics & Process Improvement Specialist

Insight; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Insight is seeking a Business Operations Analyst to support the day-to-day running of the consulting business across Consulting, Sales, Finance and Delivery. The role focuses on governance, reporting, and process improvement in a fast-paced environment.

You will work with Salesforce, Jira, Confluence, Power BI and Microsoft 365 to drive operational efficiency and visibility, coordinating cross-functional activities and maintaining documentation.

Qualifications

• Experience in Business Operations, Consulting Operations, Sales Operations, PMO, or similar business support.
• Strong organisational and administrative skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong reporting and analytical capability.
• Experience with Confluence, Jira, Excel and PowerPoint.
• Ability to work with stakeholders across the business and in a fast-paced environment.
• Experience in technology consultancy or professional services is desirable.

Responsibilities

• Support the day-to-day operational running of the consulting business.
• Coordinate business processes and internal initiatives.
• Maintain operational records and trackers.
• Support Salesforce administration, data quality and reporting.
• Assist with quotations, purchase orders and commercial administration.
• Support pipeline, forecasting, utilisation and revenue reporting.
• Improve operational visibility and reporting accuracy with Sales, Finance and Consulting teams.
• Track key business and commercial metrics.
• Coordinate governance forums and reporting cycles.
• Maintain governance documentation and operational standards.
• Identify opportunities for automation and process improvement.

Skills

Organisational skills

Analytical thinking

Stakeholder management

Reporting capability

Attention to detail

Tools

Salesforce

Jira

Confluence

Power BI

Microsoft Excel

PowerPoint

Job description

Insight is seeking a Business Operations Analyst to support the day-to-day running of the consulting business across Consulting, Sales, Finance and Delivery. The role focuses on governance, reporting, and process improvement in a fast-paced environment.

You will work with Salesforce, Jira, Confluence, Power BI and Microsoft 365 to drive operational efficiency and visibility, coordinating cross-functional activities and maintaining documentation.