Ophthalmology Administrative Coordinator - Flexible NHS

Newcastle Hospitals; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clerical Assistant to provide high-quality administrative support to the Ophthalmology service. You will manage outpatient appointments, clinic communications and patient records, while delivering a courteous and professional service to patients and care teams.

You will work as part of a supportive team, handling calls from patients and professionals and ensuring a smooth patient pathway.

Qualifications

• Good standard of English, grammar, punctuation and spelling at GCSE or equivalent level.

Responsibilities

• Provide a comprehensive clerical and administrative service within Ophthalmology, supporting clinical teams and helping to ensure patients move effectively through their care pathway.
• Arrange and manage outpatient appointments, process clinic outcomes and correspondence, and maintain accurate electronic patient records.
• Support referrals, request lists and waiting lists; provide telephone support and take accurate messages, escalating queries as required.
• Work flexibly across Ophthalmology subspecialties to maintain an efficient administrative service and support high-quality patient care.

Skills

Good communication

Organisational skills

IT skills

Attention to detail

Microsoft Office proficiency

Education

GCSE English

Tools

Microsoft Word

Outlook

Excel

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Clerical Assistant to provide high-quality administrative support to the Ophthalmology service. You will manage outpatient appointments, clinic communications and patient records, while delivering a courteous and professional service to patients and care teams.

You will work as part of a supportive team, handling calls from patients and professionals and ensuring a smooth patient pathway.