Flexible-Hours Customer Services Advisor

Zurich; Douglas; Híbrido; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits package

Supportive team environment

Growth opportunities

Flexible working options

Descripción de la vacante

Zurich in the Isle of Man is seeking a Customer Services Associate to be the first point of contact for customers, handling inquiries, resolving issues and ensuring a positive experience. The role offers flexible working options and an emphasis on growth, development and exceptional service.

You’ll join a supportive team, handle requests via phone, email and live chat, and contribute to maintaining accurate customer records while complying with regulatory guidelines and participating in regular

Formación

• Excellent communication and interpersonal skills.
• Detail-oriented with strong organisational skills.
• Proficient in Microsoft Office.

Responsabilidades

• Efficiently process and manage customer requests via phone, email, and live chat.
• Communicate with customers to gather information, provide updates and support throughout the process.
• Ensure customer records are accurately entered and maintained in systems.
• Investigate requests and coordinate with stakeholders to resolve issues promptly.
• Adhere to regulatory and company guidelines.
• Participate in training and team meetings to improve skills and performance.

Conocimientos

Microsoft Office

Excellent communication

Team player

Descripción del empleo

Zurich in the Isle of Man is seeking a Customer Services Associate to be the first point of contact for customers, handling inquiries, resolving issues and ensuring a positive experience. The role offers flexible working options and an emphasis on growth, development and exceptional service.

You’ll join a supportive team, handle requests via phone, email and live chat, and contribute to maintaining accurate customer records while complying with regulatory guidelines and participating in regular