Operations Technician

Howden UK Brokers; Greater London; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden UK Brokers seeks a Trainee Operations Technician to provide technical and administrative support to London-based broking teams, aiding day-to-day queries and ensuring accurate premium, policy and client processing in line with Group policy.

You’ll gain structured training to develop knowledge of insurance processing, with involvement in invoicing, data entry and project work, while working in a hybrid environment in London.

Qualifications

• Follow defined processes and produce accurate, well-documented work.
• Clear written and verbal communication; ask questions when needed.
• Numeracy suited to premium, policy and invoicing activity.
• Organise assigned tasks, maintain accurate records and escalate issues.
• Awareness of Lloyd's, the London market or insurance intermediary requirements.
• Familiarity with Acturis, LPAN production or Xchanging / DXC tech; full training provided.

Responsibilities

• Support London-based broking teams with day-to-day technical and administrative queries.
• Assist with client administration, policy changes and invoicing, ensuring information is accurate and complete.
• Help prepare London Market coverage and pricing documentation, including slips, quotes and indications.
• Complete data entry, credit-control and subjectivity follow-up, maintaining accurate records and escalating complex matters.
• Contribute to user documentation, system testing, training activities, data-integrity monitoring and project work.
• Take part in technical training and apply feedback to build knowledge of insurance processes and systems.

Skills

Attention to detail

Clear communication

Numeracy

Organisational skills

London Market knowledge

Tools

Acturis

LPAN production

Xchanging / DXC technology

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Introduction

As a Trainee Operations Technician, you'll provide technical and administrative support to London-based broking teams, working with experienced colleagues to respond to day-to-day queries. You'll help maintain accurate premium, policy and client processing in line with Group policy and London Market requirements.

You’ll receive support to develop your technical knowledge and understanding of insurance processing. Your work will connect broking colleagues, internal teams and external interested parties, helping documentation, invoicing and other technical matters progress accurately and on time.

What you'll be doing

You’ll support technical processing from documentation and invoicing through to data entry and issue resolution. As your knowledge develops, you’ll take on a broader range of activities and contribute to training, testing and project work.

• Support London-based broking teams with day-to-day technical and administrative queries.
• Assist with client administration, policy changes and invoicing, checking that information is accurate and complete.
• Help prepare London Market coverage and pricing documentation, including slips, quotes and indications.
• Complete data entry, credit-control and subjectivity follow-up, maintaining accurate records and escalating complex or urgent matters.
• Contribute to user documentation, system testing, training activities, data-integrity monitoring and project work.
• Take part in technical training and apply feedback to build your knowledge of insurance processes and systems.

Who we’re looking for

You don't need to have worked in every area listed below. We're looking for someone who can produce accurate work, communicate clearly and develop their understanding of London Market insurance processing through training and practical experience.

• Ability to follow defined processes and produce accurate, well-documented work.
• Clear written and verbal communication, with confidence asking questions and sharing information with colleagues.
• Numeracy suited to premium, policy and invoicing activity.
• Ability to organise assigned tasks, maintain accurate records and escalating issues when support is required.
• Awareness of Lloyd's, the wider London insurance market or insurance intermediary requirements.
• Familiarity with Acturis, LPAN production or Xchanging / DXC technology. Full training will be provided where required.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.