OPERATIONS TEAM LEADER - WEMBLEY

adidas; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader sur le marché recherche un Gestionnaire des Opérations de Vente au Détail pour diriger les opérations quotidiennes et assurer la conformité avec les normes de l'entreprise. Le candidat idéal possédera une expérience robuste dans la gestion des équipes et une aptitude à améliorer les processus opérationnels tout en favorisant un environnement de travail positif.

Qualifications

• Minimum 12 mois d'expérience dans un environnement de vente au détail.
• Compétences en communication verbale avancées requises.

Responsibilities

• Gérer les opérations du magasin pour une efficacité maximale.
• Surveiller et améliorer les interactions avec la clientèle.
• Former les membres de l'équipe aux processus opérationnels.

Skills

Communication

Gestion de l'équipe

Analyse financière

Orientation client

Leadership

Job description

Contributes to meeting or exceeding store sales and KPI targets by:

• To undertake and control Store Operations Manual (SOM) administration duties for the Store.
• Managing and leading all operational processes within the store to provide effective and efficient back office operations.

KEY RESPONSIBILITIES:

• Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on
  sound financial judgment
• Understands the behaviour and patterns of the store’s operations.
• Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
• Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
• Is a role model for” operational excellence”, by utilizing the SOM and other enablers
• Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
• Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
• Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
• Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
• Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
• Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
• Ensures stockroom standards best practice is maintained at all time ensures direct reports remain compliant
• Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
• To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
• Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
• Guides and trains selected members of the store team on basic SOM processes and behaviours
• Collaborates productively and respectfully with team members to meet or exceed company goals
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
• Leads own team in their own areas by being an example of good practice for departments of responsibility

KEY RELATIONSHIPS:

• Profit Protection
• Store Management
• Customers

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Fine-tunes communication techniques to provide advanced level service to internal customers
• Flexibly adapts approach to accommodate the needs of multiple internal customers at the same time
• Deals professionally with difficult internal customer situations
• Uses retail and commercial expertise to drive overall store compliance
• Supports teammates by actively helping to train and support.
• Is thorough and detail oriented in maintaining SOM standards
  (additions based on market needs)

MINIMUM QUALIFICATIONS:

• Has minimum 12 months experience working as part of the retail operations environment
• Basic numeracy and literacy and advanced verbal communication skills
  (additions based on market needs)

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.