Team Leader

Leyland SDM; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Leyland SDM is seeking a motivated Store Team Leader to supervise a team of Customer Service Advisors in London. The successful candidate will ensure that store operations run smoothly while providing excellent customer service. Enjoy competitive salary, bonuses, and numerous employee benefits with a growing company.

Benefits

Competitive salary and bonus opportunity

Pension scheme with enhanced employer contributions

Enhanced Maternity/paternity leave

Health cash plan for everyday healthcare needs

Employee discounts across the Grafton group

Training and development programmes

Company sick pay

Share saving scheme

Early Pay - withdraw salary in advance

Paid day off for Volunteering

Life assurance

Cycle to work scheme

Refer a friend scheme

Qualifications

• Previous customer facing experience as a Team Leader/Supervisor.
• Appetite to learn about products and services.
• Flexibility to work varied hours in a retail environment.

Responsibilities

• Supervising and coaching a team of Customer Service Advisors.
• Monitoring performance and providing feedback.
• Ensuring smooth store operations.

Skills

Customer Service

Team Leadership

Coaching

Job description

Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 35 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.

Let’s paint the picture for you!

We are looking for a dedicated and motivatedStore Team Leaderto join our team. The successful candidate will be responsible for supervising and coaching a team of Customer Service Advisors and ensuring that the store operations run smoothly.

What key skills and experience are we looking for?

* Coach, motivate and train the Customer Service Advisors to provide excellent customer service.

* Monitor the performance of the Sales Advisors and provide feedback and coaching as required.

• Appetite to learn – Whether it's the products we sell, mixing paint, or our other in store services and procedures – the opportunities to learn will be endless!
• Previous customer facing experience as a Team Leader/Supervisor or similar - Whether in trade, retail or hospitality.
• Flexibility – Our stores are open 7 days a week, with opening times generally from 6:30am – 7pm with reduced hours at the weekends.

How we will reward you

* Competitive salary and bonus opportunity

* Pension scheme with enhanced employer contributions

* Enhanced Maternity/paternity leave

* Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)

* Employee discounts across the Grafton group and other high street stores

* Training and development programmes/ apprenticeships

* Company sick pay

* Share saving scheme into our parent company, the Grafton Group

* Early Pay – the ability to withdraw your salary in advance

* Paid day off for Volunteering

* Life assurance

* Cycle to work scheme

* Refer a friend scheme

In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.