Team Leader

Grafton Group; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Grafton Group, une entreprise bien établie, recherche un Store Team Leader pour superviser une équipe dédiée à offrir un excellent service à la clientèle. Les principales responsabilités incluent le coaching des conseillers de vente et la gestion des opérations du magasin, tout en offrant des opportunités de développement professionnel.

Benefits

Salaire compétitif et possibilité de bonus

Plan de pension avec contributions améliorées

Congés parentaux améliorés

Plan de remboursement des frais de santé

Réductions pour employés sur des magasins

Programmes de formation et d'apprentissage

Congé payé pour bénévolat

Assurance vie

Programme de vélo au travail

Plan d'épargne pour actions

Qualifications

• Expérience antérieure en tant que Team Leader/Superviseur en retail, trade ou hospitality.
• Passion pour le service client et volonté d'apprendre.

Responsibilities

• Superviser et coacher une équipe de Customer Service Advisors.
• S'assurer que les opérations du magasin fonctionnent sans accroc.

Skills

Coaching

Service clientèle

Flexibilité

Job description

Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 35 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.

Let’s paint the picture for you!

We are looking for a dedicated and motivatedStore Team Leaderto join our team. The successful candidate will be responsible for supervising and coaching a team of Customer Service Advisors and ensuring that the store operations run smoothly.

What key skills and experience are we looking for?

* Coach, motivate and train the Customer Service Advisors to provide excellent customer service.

* Monitor the performance of the Sales Advisors and provide feedback and coaching as required.

• Appetite to learn – Whether it's the products we sell, mixing paint, or our other in store services and procedures – the opportunities to learn will be endless!
• Previous customer facing experience as a Team Leader/Supervisor or similar - Whether in trade, retail or hospitality.
• Flexibility – Our stores are open 7 days a week, with opening times generally from 6:30am – 7pm with reduced hours at the weekends.

How we will reward you

* Competitive salary and bonus opportunity

* Pension scheme with enhanced employer contributions

* Enhanced Maternity/paternity leave

* Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)

* Employee discounts across the Grafton group and other high street stores

* Training and development programmes/ apprenticeships

* Company sick pay

* Share saving scheme into our parent company, the Grafton Group

* Early Pay – the ability to withdraw your salary in advance

* Paid day off for Volunteering

* Life assurance

* Cycle to work scheme

* Refer a friend scheme

In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.