Operations Team Leader - Leeds

DHL Global Forwarding; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

DHL Global Forwarding is seeking an Operations Team Leader in Leeds to lead freight export teams. The role involves ensuring excellent customer service, operational efficiency, and team engagement while managing daily operations and supporting employee development. Join a dynamic global logistics provider committed to career growth and operational excellence.

Qualifications

• Proven leadership experience with team management skills.
• Knowledge of Air and Ocean Freight processes.
• Strong communication and relationship management skills.

Responsibilities

• Lead and motivate the Air and Ocean Freight Export teams.
• Manage daily operations and drive team performance.
• Identify training needs and develop team skills.

Skills

Leadership experience

Customer service orientation

Communication skills

Attention to detail

Results-driven

Job description

Join Our Team as Operations Team Leader - Leeds

Apply now for the Operations Team Leader - Leeds role at DHL Global Forwarding.

Location: Leeds | Hours: 37.5 per week | Reports to: Station Manager, Leeds

Role Overview

As a Team Leader for both Air and Ocean, you will lead and develop our freight export teams, ensuring excellent customer service, operational efficiency, and team engagement. Join a global network of experts supported by cutting-edge technology to advance your career.

Key Responsibilities

• Lead and motivate the Air and Ocean Freight Export teams, reporting to the Station Manager.
• Ensure customer requirements are met proactively, set up efficient processes, and achieve KPIs to deliver high-quality service and foster strong customer relationships.
• Manage daily operations, organize workload, and drive team performance.
• Support company strategy, optimize end-to-end processes, and ensure compliance and operational controls.
• Build and maintain relationships with customers, service providers, and internal teams.
• Assist sales teams in customer interactions and support KPI achievement.
• Handle escalations and ensure adherence to standards.

People Management

• Identify training needs and develop team skills.
• Conduct performance reviews, support employee development, and address underperformance or employee relations issues.
• Onboard and train new staff.

Skills & Qualifications

• Proven leadership experience with team management skills.
• Knowledge of Air and Ocean Freight processes and industry standards.
• Customer service orientation with ability to analyze data and report performance.
• Understanding of customs procedures, HMRC processes, and freight forwarding industry.
• Strong communication, influencing, and relationship management skills.
• Results-driven with attention to detail and ability to work under pressure.
• Commitment to continuous improvement and personal development.

About DHL

DHL is a leading global logistics provider with a presence in over 220 countries. We are committed to diversity, sustainability, and creating a respectful, results-oriented workplace. Join us to develop your career in a dynamic, supportive environment.