Operations Team Leader – Driver (West Sussex)

Millbrook Healthcare Ltd; South Harting; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

33 days holiday including bank

Rewards scheme

Job summary

Millbrook Healthcare Ltd. is seeking an Operations Team Leader – Driver to manage a team of Driver Technicians in Littlehampton, West Sussex.

The role combines hands-on delivery work with daily leadership to ensure a compliant, customer-focused community equipment service. You will oversee delivery, installation, repair, and collection of equipment across West Sussex, coaching drivers to meet Millbrook Healthcare standards while maintaining schedules and driving efficiency.

Qualifications

• Experience leading field-based teams.
• Knowledge of stock control and logistics.
• Experience with work scheduling and planning.
• Excellent customer service and communication skills.
• UK driving licence with up to 6 points.
• Good IT literacy and familiarity with operational systems.
• Strong understanding of health and safety compliance.

Responsibilities

• Act as a role model for Driver Technicians and provide on-the-job coaching and support.
• Oversee the West Sussex fleet and maintain vehicle checks weekly.
• Hold driver check-ins and assess customer interaction and driving standards.
• Ensure a full daily debrief for all driver technicians.
• Close orders from the previous day and generate daily/weekly reports.
• Work with Warehouse and Customer Services to meet SLAs.
• Support the Operations Manager at weekly team briefs.
• Assist with team scheduling, route planning, and workload distribution.
• Be the first point of escalation for operational issues and service user concerns.
• Ensure compliance with health and safety, manual handling, infection control and safeguarding policies.
• Support induction and training of new drivers with competency sign-off.

Skills

Operational leadership

Stock control

Scheduling & planning

Customer service

UK driving licence

IT literacy

Health & safety

Job description

Millbrook Healthcare Ltd. is seeking an Operations Team Leader – Driver to manage a team of Driver Technicians in Littlehampton, West Sussex.

The role combines hands-on delivery work with daily leadership to ensure a compliant, customer-focused community equipment service. You will oversee delivery, installation, repair, and collection of equipment across West Sussex, coaching drivers to meet Millbrook Healthcare standards while maintaining schedules and driving efficiency.