Operations Team Leader - Driver

Millbrook Healthcare Ltd; South Harting; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

33 days holiday including bank

Rewards scheme

Job summary

Millbrook Healthcare Ltd. is seeking an Operations Team Leader – Driver to manage a team of Driver Technicians in Littlehampton, West Sussex.

The role combines hands-on delivery work with daily leadership to ensure a compliant, customer-focused community equipment service. You will oversee delivery, installation, repair, and collection of equipment across West Sussex, coaching drivers to meet Millbrook Healthcare standards while maintaining schedules and driving efficiency.

Qualifications

• Experience leading field-based teams.
• Knowledge of stock control and logistics.
• Experience with work scheduling and planning.
• Excellent customer service and communication skills.
• UK driving licence with up to 6 points.
• Good IT literacy and familiarity with operational systems.
• Strong understanding of health and safety compliance.

Responsibilities

• Act as a role model for Driver Technicians and provide on-the-job coaching and support.
• Oversee the West Sussex fleet and maintain vehicle checks weekly.
• Hold driver check-ins and assess customer interaction and driving standards.
• Ensure a full daily debrief for all driver technicians.
• Close orders from the previous day and generate daily/weekly reports.
• Work with Warehouse and Customer Services to meet SLAs.
• Support the Operations Manager at weekly team briefs.
• Assist with team scheduling, route planning, and workload distribution.
• Be the first point of escalation for operational issues and service user concerns.
• Ensure compliance with health and safety, manual handling, infection control and safeguarding policies.
• Support induction and training of new drivers with competency sign-off.

Skills

Operational leadership

Stock control

Scheduling & planning

Customer service

UK driving licence

IT literacy

Health & safety

Job description

We are currently looking for an Operations Team Leader – Driver to join the team at our West Sussex Community Equipment Service Centre based in Littlehampton. You'll be leading and supporting a team of Driver Technicians, combining hands-on delivery work with day-to-day leadership, to help us deliver a high-quality, compliant, and customer-focused healthcare equipment service.

As Operations Team Leader – Driver, you'll oversee the delivery, installation, repair, collection and maintenance of community healthcare equipment within people's homes and associated locations such as care homes, hospitals and schools across West Sussex, while coaching and guiding a team of Driver Technicians to consistently meet Millbrook Healthcare's standards.

Millbrook Healthcare Group works in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home, which can make a significant impact in giving people the confidence to live more independently.

Responsibilities:

• Act as a role model for Driver Technicians, promoting Millbrook Healthcare values and best practice, and provide on-the-job coaching, guidance and support to delivery teams
• Overseeing our fleet in West Sussex - owning the maintenance schedule and ensuring weekly vehicle checks are carried out
• You'll hold check-ins with drivers and assess customer interaction and driving standards
• Ensure a full daily debrief for all driver technicians
• Closing of orders – ensuring all orders from the previous day are completed and closed correctly; you'll run daily/weekly reports to support with this
• Working closely with the Warehouse and Customer Services teams to ensure SLAs are met
• Support the Operations Manager at weekly team briefs
• Assist with team scheduling, route planning, and workload distribution
• Act as first point of escalation for driver technician related operational issues, service user concerns, and technician queries
• Ensure compliance with health and safety regulations, manual handling practices, infection control, and safeguarding policies
• Support induction and training of new drivers, with eventual competency sign-off

Skills and experience:

• Proven experience in an operational, logistics, or delivery-based leadership role, including experience managing or supervising field-based teams
• Knowledge of stock control and logistics
• You’ll have experience of work scheduling and planning
• Excellent customer service and communication skills are essential
• You must hold a full UK driving licence (minimum 2 years) with no more than 6 points
• Good IT literacy and confidence using operational systems
• Strong understanding of health & safety and compliance requirements

What can we offer you?

• £32,000
• 40 hours per week, Monday to Friday
• Company Pension Scheme
• Life Assurance
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard-working and talented individuals to become part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users' lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.