Operations Team Leader - Community Equipment Services

Achieve Recruitment Ltd; Poole; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life assurance

Holiday allowance 33 days

Discounts

Rewards scheme

Job summary

Achieve Recruitment Ltd is seeking an Operations Team Leader – Driver for their West Sussex service centre in Littlehampton. The role blends hands-on delivery with day-to-day leadership, ensuring safe, compliant and customer-focused provision of community healthcare equipment across the region.

You will lead Driver Technicians, oversee delivery, installation, repair, collection and maintenance of equipment in users’ homes, care settings, hospitals and schools.

Qualifications

• Proven leadership experience within operations, logistics, delivery or field-based team environments.
• Strong understanding of stock control, logistics processes and route planning.
• Excellent communication and customer service skills.
• Full UK driving licence (minimum 2 years, max 6 points).
• Confident IT user with experience of operational systems.
• Solid knowledge of health & safety and compliance standards.

Responsibilities

• Lead, coach and support Driver Technicians, acting as a role model for professional standards and customer service.
• Oversee fleet compliance, including maintenance schedules and weekly vehicle checks.
• Conduct driver check-ins, assessing customer interaction, driving standards and operational performance.
• Deliver full daily debriefs and ensure all previous-day orders are completed and closed accurately.
• Run daily/weekly operational reports to support service performance.
• Collaborate closely with Warehouse and Customer Services teams to ensure SLAs are consistently met.
• Support the Operations Manager during weekly team briefs.
• Assist with scheduling, route planning and workload distribution.
• Act as first point of escalation for driver-related issues, service user concerns and operational queries.
• Ensure strict compliance with health & safety, manual handling, infection control and safeguarding requirements.
• Support onboarding, induction and competency sign-off for new Driver Technicians.

Skills

Leadership

Route planning

Stock control

Customer service

Driving licence

IT systems

Health & safety

Job description

Operations Team Leader – Driver

Location: Littlehampton, West Sussex

Salary: £32,000 | Hours: 40 per week, Monday – Friday

Achieve Recruitment is supporting a leading healthcare equipment provider in hiring an Operations Team Leader – Driver for their West Sussex Community Equipment Service Centre. This role blends hands‑on delivery work with day‑to‑day leadership, ensuring safe, compliant, and customer‑focused delivery of essential community healthcare equipment across the region.

You will lead and support a team of Driver Technicians, overseeing the delivery, installation, repair, collection and maintenance of equipment in service users’ homes, care settings, hospitals and schools. This position is ideal for an experienced operational or logistics leader who thrives in a fast‑paced, service‑driven environment.

Key Responsibilities

• Lead, coach and support Driver Technicians, acting as a role model for professional standards and customer service.
• Oversee fleet compliance, including maintenance schedules and weekly vehicle checks.
• Conduct driver check‑ins, assessing customer interaction, driving standards and operational performance.
• Deliver full daily debriefs and ensure all previous‑day orders are completed and closed accurately.
• Run daily/weekly operational reports to support service performance.
• Collaborate closely with Warehouse and Customer Services teams to ensure SLAs are consistently met.
• Support the Operations Manager during weekly team briefs.
• Assist with scheduling, route planning and workload distribution.
• Act as first point of escalation for driver‑related issues, service user concerns and operational queries.
• Ensure strict compliance with health & safety, manual handling, infection control and safeguarding requirements.
• Support onboarding, induction and competency sign‑off for new Driver Technicians.

Skills & Experience

• Proven leadership experience within operations, logistics, delivery or field‑based team environments.
• Strong understanding of stock control, logistics processes and route planning.
• Excellent communication and customer service skills.
• Full UK driving licence (minimum 2 years, max 6 points).
• Confident IT user with experience of operational systems.
• Solid knowledge of health & safety and compliance standards.

Benefits

• £32,000 salary
• 40 hours per week, Monday to Friday
• Company pension scheme
• Life assurance
• Up to 33 days holiday (including bank holidays) + option for 5 unpaid days
• Rewards scheme with 200+ perks and discounts

About the Service

The organisation provides essential community healthcare equipment in partnership with the NHS, supporting individuals to live safely and independently at home. Equipment ranges from walking aids and mobility products to complex items such as profiling beds, hoists and pressure care solutions. The team also delivers minor home adaptations including grab rails and handrails