Driver Operations Leader – Healthcare Equipment

Achieve Recruitment Ltd; Poole; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life assurance

Holiday allowance 33 days

Discounts

Rewards scheme

Job summary

Achieve Recruitment Ltd is seeking an Operations Team Leader – Driver for their West Sussex service centre in Littlehampton. The role blends hands-on delivery with day-to-day leadership, ensuring safe, compliant and customer-focused provision of community healthcare equipment across the region.

You will lead Driver Technicians, oversee delivery, installation, repair, collection and maintenance of equipment in users’ homes, care settings, hospitals and schools.

Qualifications

• Proven leadership experience within operations, logistics, delivery or field-based team environments.
• Strong understanding of stock control, logistics processes and route planning.
• Excellent communication and customer service skills.
• Full UK driving licence (minimum 2 years, max 6 points).
• Confident IT user with experience of operational systems.
• Solid knowledge of health & safety and compliance standards.

Responsibilities

• Lead, coach and support Driver Technicians, acting as a role model for professional standards and customer service.
• Oversee fleet compliance, including maintenance schedules and weekly vehicle checks.
• Conduct driver check-ins, assessing customer interaction, driving standards and operational performance.
• Deliver full daily debriefs and ensure all previous-day orders are completed and closed accurately.
• Run daily/weekly operational reports to support service performance.
• Collaborate closely with Warehouse and Customer Services teams to ensure SLAs are consistently met.
• Support the Operations Manager during weekly team briefs.
• Assist with scheduling, route planning and workload distribution.
• Act as first point of escalation for driver-related issues, service user concerns and operational queries.
• Ensure strict compliance with health & safety, manual handling, infection control and safeguarding requirements.
• Support onboarding, induction and competency sign-off for new Driver Technicians.

Skills

Leadership

Route planning

Stock control

Customer service

Driving licence

IT systems

Health & safety

Job description

Achieve Recruitment Ltd is seeking an Operations Team Leader – Driver for their West Sussex service centre in Littlehampton. The role blends hands-on delivery with day-to-day leadership, ensuring safe, compliant and customer-focused provision of community healthcare equipment across the region.

You will lead Driver Technicians, oversee delivery, installation, repair, collection and maintenance of equipment in users’ homes, care settings, hospitals and schools.