Operations Team Leader (2pm - 10pm)

ironmountain; Lutterworth; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Employee Assistance Program (EAP)

Life assurance

Pension scheme

Bike to work

Fitness membership discounts

Electric Vehicle Scheme

Job summary

Iron Mountain is seeking a dynamic Team Leader to join our Digital Solutions team in Lutterworth.

As a DS Team Leader on the evening shift, you will drive the success of our Scanning Centre, plan and monitor operations across Scanning, Indexing, Records Management, and Storage, and act decisively with limited supervision.

Experience in a contact centre, warehousing, or production background would be advantageous as you lead, train, and motivate the team, manage shift rotas, and ensure compliance.

Qualifications

• Experience in digital transformation or document logistics advantageous.
• Strong people management skills.
• Operational leadership experience.
• Excellent communication skills.
• Problem-solving and decision-making.

Responsibilities

• Manage Scanning Centre operations across digitisation, receiving, warehousing, and distribution to achieve optimal space utilisation and operational performance.
• Collaborate with the DS Supervisor, internal teams, clients, and suppliers to coordinate daily tasks, resolve feedback, and drive continuous improvement.
• Ensure compliance with digitisation, warehousing, handling, and shipping legislation, plus internal security and health and safety policies.
• Conduct departmental risk assessments, enforce safe systems of work, and fulfil statutory reporting for occupational health and safety.
• Lead, train, coach, and motivate the Digital Solutions team while managing shift rotas and performance appraisals.

Skills

People management

Operational leadership

Communication skills

Decision making

Job description

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.

Job summary

Iron Mountain is seeking a dynamic Team Leader to join our Digital Solutions team in Lutterworth.

As a DS Team Leader on our evening shift, you'll play a crucial role in driving the success of our Scanning Centre. Partnering with the DS Supervisor to plan, administer, monitor, and optimise operational performance, you will ensure seamless daily operations across Scanning, Indexing, Records Management, and Storage. Because this role operates during the evening with limited senior supervision outside of formal escalation routes, we need a confident decision-maker who can take the initiative. Experience in a contact centre, warehousing, or production background would be advantageous in hitting the ground running.

Key Accountabilities

• Manage Scanning Centre operations across digitisation, receiving, warehousing, and distribution to achieve optimal space utilisation and operational performance .
• Collaborate with the DS Supervisor, internal teams, clients, and suppliers to coordinate daily tasks, resolve operational feedback, and deliver continuous improvement .
• Ensure compliance with all digitisation, warehousing, handling, and shipping legislation, as well as internal security and health and safety policies .
• Conduct departmental risk assessments, enforce safe systems of work, and fulfil statutory reporting requirements for occupational health and safety .
• Lead, train, coach, and motivate the Digital Solutions team while managing shift rotas and performance appraisals to drive results .

Valued skills and experience:

• Experience with a digital transformation, document logistics or relatable industry is advantageous
• Strong People Management Skills
• Operational Leadership ExperienceExcellent Communication Skills
• Problem-Solving and Decision-Making

What's in it for you?

• Consistent Schedule: Monday to Friday, 2pm to 10pm shift
• Competitive Salary Rewarding your expertise and dedication.
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category: Operations Group