Operations Team Leader

LGC; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading creative company as an Operations Team Leader in London. You will oversee stock management, lead a team, and ensure customer orders are fulfilled accurately. With a focus on quality and efficiency, this role offers a dynamic environment and opportunities for growth.

Benefits

Fantastic training and development opportunities

Generous employee discount

Enhanced pension scheme

Fun working environment with social events

Qualifications

• Experience in operations, warehouse, or retail logistics.
• Strong stock control skills.
• Confident using stock management systems.

Responsibilities

• Oversee stock movements and ensure accurate stock levels.
• Manage the picking, packing, and dispatch of customer orders.
• Supervise the operations team and train new members.

Skills

Attention to detail

Organisational skills

Problem-solving

Leadership

Customer focus

Tools

Stock management systems

Order processing systems

Job description

Are you an Art and Design enthusiast? Are you looking to work in an Aladdin's Cave of all things Creative? Does working with a creative and energetic team get you excited? If so, we want to hear from you!!

At the London Graphic Centre, we have a rare opportunity to join our team as an Operations Team Leader. Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative supplies, stationery, gifts and more.

Role benefits:

• Fantastic training to help you complete your role and be the best you can be, with the option tocontinue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Ongoing incentives to reward your performance
• Fun working environment with regular social events
• Eligible to join the enhanced pension scheme after 12 month's service but auto enrol after 3 month's service
• Generous discount at London Graphic Centre and the other brands within the Theo Paphitis Retail Group

What will your key responsibilities be?

• Oversee all stock movements, including booking in deliveries, stock transfers, and returns.
• Ensure stock levels are accurately maintained in the system.
• Lead and coordinate regular stock counts and full stock takes.
• Identify and resolve stock discrepancies and process issues proactively.
• Work closely with the Buying and Store teams to ensure stock availability across channels.
• Manage the picking, packing and dispatch of all customer orders from both store and online channels.
• Ensure orders are fulfilled accurately and on time to meet or exceed customer expectations.
• Coordinate with couriers and delivery partners to ensure smooth shipping operations.
• Monitor fulfilment KPIs and implement improvements to increase efficiency and accuracy.
• Supervise and support the day-to-day work of the operations team.
• Train new team members and provide ongoing coaching and support.
• Ensure Health & Safety and company procedures are always followed.
• Foster a culture of accountability, continuous improvement, and customer focus.

What are we looking for from you?

• Previous experience in an operations, warehouse or retail logistics environment.
• Strong attention to detail with proven stock control skills.
• Confident using stock management and order processing systems.
• Excellent organisational and problem-solving skills.
• Comfortable leading a small team and working hands-on.
• Proactive mindset with a focus on quality, efficiency and the customer.

Who are we and why us?

London Graphic Centre has been serving the UK's design and arts communities since 1973. Trends are constantly changing in the ever-growing art and design world and we take pride in moving with those trends.

London Graphic Centre is part of the Theo Paphitis Retail Group, which comprises London Graphic Centre, Ryman, Robert Dyas and Boux Avenue.

We are a people oriented Company made up of a diverse mix of talented people in a variety of roles, which thrives on supporting colleagues by providing them with the knowledge, tools, policies and procedures to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working!

The London Graphic Centre is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.