Operations Team Leader

National Car Parks Limited; London; On-site; GBP 31,000; Full time

Job summary

National Car Parks Limited is seeking an Operations Team Leader to ensure smooth operations across car parks while delivering exceptional customer service. The role involves leading a team, managing operations, and ensuring compliance with health and safety regulations. Candidates should possess strong leadership skills and experience in customer-facing roles. Competitive salary and benefits offered.

Benefits

25 days leave per year

Birthday Bonus

Reward & Recognition Program

Discount at stores

Free or Discounted Parking

Cycle to Work Scheme

Company Pension

Death in Service Benefit

Employee Assistance Program

Continuous Development

Qualifications

• Proven experience managing customer-facing teams in a fast-paced environment.
• Strong leadership skills and the ability to coach and inspire a team.
• A full UK driving licence (essential).

Responsibilities

• Lead and motivate a high-performing frontline team.
• Monitor car park operations to maintain cleanliness, safety, and functionality.
• Oversee staffing levels and team schedules.

Skills

Leadership

Customer Service

Health and Safety Knowledge

IT Skills

Job description

Are you ready to take the next step in your career, leading a dynamic team and delivering exceptional customer service? National Car Parks (NCP) is seeking a dedicated Operations Team Leaderto join our team.

Shift Pattern:working 40 hours per week, 5 days over 7, inclusive of bank holidays and weekends due to the nature of the business.

As a Operations Team Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our car parks, while delivering outstanding customer experiences. Working closely with the Commercial Operations Manager, you’ll take charge of frontline teams, uphold operational standards, and ensure compliance with health and safety regulations. In this role, you will have the responsibility of managing a dynamic team of 15+ colleagues across multiple sites.

Key Responsibilities:

• Lead and motivate a high-performing frontline team, ensuring exceptional customer service.
• Monitor car park operations to maintain cleanliness, safety, and functionality.
• Oversee staffing levels, labour costs, and team schedules to meet business needs.
• Deputise for the Commercial Operations Manager during their absence.
• Provide training and development opportunities to team members.
• Conduct equipment and vehicle checks, taking remedial action as required.
• Collaborate with the Customer Contact Centre to resolve issues and improve service delivery.
• Conduct audits and ensure compliance with statutory regulations and company policies.

About You:

We’re looking for an organised and proactive individual with:

• Proven experience managing customer-facing teams in a fast-paced environment.
• Strong leadership skills and the ability to coach and inspire a team.
• Knowledge of health and safety regulations and operational compliance.
• Intermediate IT skills, including proficiency in Word, Excel, and Outlook.
• A full UK driving licence (essential).
• Flexibility to work a mixture of day and occasional night shifts, including weekends.

Experience with automated or mechanical equipment is desirable but not essential.

What We Offer:

• £30,057.50 Basic Salary per annum.
• Leave Benefits: 25 days leave per year.
• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won't go unnoticed.
• Perk scheme: Discount at all your favourite stores.
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well-being.
• Work-Life Balance: Fantastic work-life balance in a supportive environment.
• Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.
• Pension Scheme: Generous employer contribution to your pension scheme. If you’re passionate about leading teams, problem-solving, and delivering an exceptional customer experience, we’d love to hear from you!