Operations Team Leader

Mole Valley Farmers Limited; Frome; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mole Valley Farmers Limited is seeking a Twilight team leader for their Frome location. The role involves managing a motivated team, ensuring excellent customer service, and overseeing daily operations to enhance sales performance. This full-time permanent position offers a supportive environment and career development opportunities, along with competitive benefits.

Benefits

Scottish Widows contributory Pension – company will match up to 5%

Up to 25% staff discount in store

Free parking on site

33 days holiday inclusive of bank holidays

Excellent training and development opportunities

Plenty of career progression opportunities

Salary Finance

Life Assurance

Employee Assistance Programme with Retail Trust

Qualifications

• Highly organised with strong prioritisation skills.
• Proven problem-solving abilities.
• Experience in team leadership and operational management.

Responsibilities

• Create effective schedules prioritising customer needs.
• Oversee and motivate store team to increase sales performance.
• Manage payroll, holiday planning, and colleague training.

Skills

Organisational Skills

Problem Solving

Team Leadership

Customer Service

Product Knowledge

Job description

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Contract: Permanent

Hours: Full-time

Hours of Work: 37.5hours per week, working as aTwilight team leader 11.30 - 20.00 Monday to Friday

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?

About You;

You are highly organised and confident prioritising task to ensure Health and Wellbeing is top priority and demonstrating problem solving is second nature. You lead your teams to ensure that operational process, stock management and high standards of visual merchandising is delivered on time and to company standards, thus exceeding customer expectation. You will interpret sales reports and provide guidance on how to improve sales and customer engagement. Ensuring the smooth running of day-to-day service in store.

Responsibilities;

• Create effective schedules which prioritises our customer needs.
• To organise, oversee and motivate store team to increase sales performance by delivering exceptional customer service across checkout, service desk and engagement.
• Manage payroll / holiday planning and colleague training.
• Drive compliance with company policies and protocols across the Operations team
• Ensure a comprehensive understanding of safe working practices across the operations
• Lead by example in the implementation of safe working practices and investigate breaches or near misses.
• Manage the day to day running of the team, dealing with any people issues as they arise.
• Promote a strong team ethos which supports individuals, strengthens cohesion, and fosters pride in being a member of the Mole Valley team
• Demonstrate excellent product knowledge and drive excellent product knowledge across the
• Efficiently organise staff levels to reflect the needs of the business.
• Through task prioritisation you will ensure process completion on time: Banking, Reports.
• Gap checks, pick lists, Price Integrity, Order management, Credit Claims to ensure protocols are followed to keep us safe, legal and deliver excellent customer service standards.
• Stock file integrity to maximise availability.
• All Heath & Safety issues are reported, actioned and corrected.
• Be an expert not only in our products but in the business as a whole so you can address every query and support every customer decision by knowing the right people in our business to contact.
• Scottish Widows contributory Pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days holiday inclusive of bank holidays
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Salary Finance
• Life Assurance
• Employee Assistance Programme with Retail Trust

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.