Operations Supervisor

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading specialist trade merchant in the UK is seeking an Operations Supervisor for their Bristol branch. This full-time role involves managing branch performance, promoting customer service excellence, and ensuring operational compliance. The successful candidate will have industry experience and strong leadership skills, along with the opportunity for career development and competitive benefits.

Benefits

Competitive Salary

Bonus

Excellent Benefits

Annual Leave

Pension Scheme

Healthcare Access

Cycle to Work Scheme

Qualifications

• Previous industry experience preferred.
• Strong attention to detail and ability to motivate teams.
• Willingness to learn and manage in the Branch Manager's absence.

Responsibilities

• Manage branch performance through coaching and development plans.
• Ensure colleagues receive training for exceptional customer service.
• Ensure compliance with audits and timely action plans.

Skills

Communication Skills

Attention to Detail

Team Motivation

Customer Interaction

Job description

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Competitive Salary + Bonus + Excellent Benefits

Operations Supervisor - Bristol – Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Operations Supervisor based in Bristol you’ll be responsible for:

People: Effectively manages performance across branch; utilising coaching; performance improvement plans; and performance development plans as required

Customer Service: Ensures all colleagues have the relevant systems and skills training to deliver exceptional service to customers; putting plans in place to support colleague development where required.

Operational Excellence: Ensures compliance with all required audits in the relevant timeframes, ensuring action plans are followed through in a timely manner.

This is a full-time, permanent role working 40 hours per week Monday to Friday.

As an Operations Supervisor, here’s what we’d like you to have:

Previous industry experience would be ideal

Excellent communication skills and strong attention to detail and ability to motivate & inspire teams.

Willingness to learn and step up to run the branch in the Branch Managers absence

Confidence interacting with customers and suppliers to build effective relationships

We look forward to receiving your application!