Operations Team Leader

Moneycorp Bank Limited; Coventry; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical health insurance

Job summary

Moneycorp Bank Limited in Coventry is looking for an Operations Team Leader to guide and develop our settlements and operations teams, ensuring accuracy, timely output, and high service levels in a fast-paced financial environment.

You will coordinate cross-functional projects, lead skills-based coaching, manage resources, and monitor SLAs, with a flexible policy allowing up to two days remote. The role offers a competitive salary and private medical health insurance.

Qualifications

• Experience leading, coaching and developing operational teams.
• Interest in technology, data and payments, with a curious mindset.
• Ability to improve processes for efficiency and client experience.

Responsibilities

• Ensure priorities are agreed and clearly communicated to stakeholders.
• Manage resolution and report non-compliance to Head of Operations.
• Engage with stakeholders across the business to resolve issues.
• Provide ownership and resolution for settlements workstreams.
• Lead staff training, coaching and development across settlements.
• Monitor performance reports and maintain SOPs.

Skills

Leadership

Coaching

Analytical

Process Improvement

Stakeholder Management

Training

Education

Bachelor's degree

Job description

Description

Who We Are: Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose

The Operations Team Leader provides guidance and direction to teams to ensure a high accuracy and output is achieved. Creating a productive work environment, assessing team performance, and providing feedback and skills-based coaching.

The successful candidate will a crucial part of operational projects for better efficiency, coordinate and communicate with teams regarding upcoming projects or tasks to ensure deadlines are met by working with each department to deliver it with the desired highest standard level.

Role Responsibilities

• Ensure that priorities are agreed and clearly communicated to stakeholders.
• Manage to resolution and report non-compliance to the Head of Operations.
• Engage with stakeholders across the business to ensure issues are resolved.
• Provide ownership and issue resolution on behalf of the 3 workstreams in Settlements.
• Create a culture of continuous learning. Expand thinking to ensure processes are challenged, understand, and empathise with all stakeholders within a process.
• Conduct skills-based training and coaching for staff across settlements workstreams.
• Encourage for critical thinking, provide clear direction and provide staff with development opportunities and coaching.
• Manage team resource, ensuring adequate staff (resources and training) to fulfil team’s obligations.
• Conduct probationary meetings and 121s for team members.
• Provide performance reports (daily, monthly, adhoc).
• Maintain fully documented standard operating procedures.
• Work alongside other team leader to ensure organisation and tasks are properly aligned to achieve SLAs.

What We're Looking For

Essential Knowledge, Skills & Experience:

• Experience leading, coaching and developing operational teams.
• Interest in technology, foreign exchange, and payments. Interest in data and modelling, statistics, has an active, enquiring mind.
• Interest in improving processes to ensure efficiency and a better experience to our clients.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Desirable Knowledge, Skills & Experience:

• Good understanding of operational processes within a regulated financial services environment.

Education / Qualifications

• Degree-level education or equivalent professional experience.

Languages

• Fluent English is essential.

What We Can Offer You

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Location and Contract Type

This is a full-time, permanent position. The role is expected to be office-based in Coventry, however, we have a flexible working policy which enables you to work up to 2 days from home.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.