Hybrid Operations Team Lead – Payments & Process Improvement

Moneycorp Bank Limited; Coventry; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical health insurance

Job summary

Moneycorp Bank Limited in Coventry is looking for an Operations Team Leader to guide and develop our settlements and operations teams, ensuring accuracy, timely output, and high service levels in a fast-paced financial environment.

You will coordinate cross-functional projects, lead skills-based coaching, manage resources, and monitor SLAs, with a flexible policy allowing up to two days remote. The role offers a competitive salary and private medical health insurance.

Qualifications

• Experience leading, coaching and developing operational teams.
• Interest in technology, data and payments, with a curious mindset.
• Ability to improve processes for efficiency and client experience.

Responsibilities

• Ensure priorities are agreed and clearly communicated to stakeholders.
• Manage resolution and report non-compliance to Head of Operations.
• Engage with stakeholders across the business to resolve issues.
• Provide ownership and resolution for settlements workstreams.
• Lead staff training, coaching and development across settlements.
• Monitor performance reports and maintain SOPs.

Skills

Leadership

Coaching

Analytical

Process Improvement

Stakeholder Management

Training

Education

Bachelor's degree

Job description

Moneycorp Bank Limited in Coventry is looking for an Operations Team Leader to guide and develop our settlements and operations teams, ensuring accuracy, timely output, and high service levels in a fast-paced financial environment.

You will coordinate cross-functional projects, lead skills-based coaching, manage resources, and monitor SLAs, with a flexible policy allowing up to two days remote. The role offers a competitive salary and private medical health insurance.