Operations Team Leader

Moneycorp; Coventry; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private medical health insurance

Hybrid working policy

Job summary

Moneycorp in Coventry is seeking an Operations Team Leader to guide and develop our settlements and operations teams, ensuring accuracy, timely delivery and adherence to SLAs. Based in Coventry with a flexible policy allowing up to 2 days from home, you will drive performance, coach staff and coordinate with other departments to deliver projects to a high standard.

You’ll need experience leading operational teams, a keen interest in technology, FX and payments, strong analytical skills and the

Qualifications

• Experience leading, coaching and developing operational teams.
• Interest in technology, foreign exchange, and payments; interest in data and modelling.
• Interest in improving processes to ensure efficiency and a better client experience.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Responsibilities

• Ensure priorities are communicated to stakeholders.
• Manage to resolution and report non-compliance to Head of Operations.
• Engage with stakeholders to resolve issues across the business.
• Provide ownership and resolution for settlements workstreams.
• Create a culture of continuous learning and process improvement.
• Conduct staff training and coaching for settlements teams.
• Encourage critical thinking and employee development.
• Manage team resources and training to meet obligations.
• Conduct probationary meetings and 121s.
• Provide performance reports (daily, monthly, adhoc).
• Maintain documented SOPs.
• Coordinate with other team leaders to align tasks and SLAs.

Skills

Team leadership

Coaching

Operational management

Analytical thinking

Fast-paced environment

Education

Degree-level education

Job description

Who We Are:

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpos e:

The Operations Team Leader provides guidance and direction to teams to ensure a high accuracy and output is achieved. Creating a productive work environment, assessing team performance, and providing feedback and skills-based coaching.

The successful candidate will a crucial part of operational projects for better efficiency, coordinate and communicate with teams regarding upcoming projects or tasks to ensure deadlines are met by working with each department to deliver it with the desired highest standard level.

Role Responsibilities:

• Ensure that priorities are agreed and clearly communicated to stakeholders.
• Manage to resolution and report non-compliance to the Head of Operations.
• Engage with stakeholders across the business to ensure issues are resolved.
• Provide ownership and issue resolution on behalf of the 3 workstreams in Settlements.
• Create a culture of continuous learning. Expand thinking to ensure processes are challenged, understand, and empathise with all stakeholders within a process.
• Conduct skills-based training and coaching for staff across settlements workstreams.
• Encourage for critical thinking, provide clear direction and provide staff with development opportunities and coaching.
• Manage team resource, ensuring adequate staff (resources and training) to fulfil team’s obligations.
• Conduct probationary meetings and 121s for team members.
• Provide performance reports (daily, monthly, adhoc).
• Maintain fully documented standard operating procedures.
• Work alongside other team leader to ensure organisation and tasks are properly aligned to achieve SLAs.

What We’re Looki ng For:

Essential Knowledge, Skills & Experience:

• Experience leading, coaching and developing operational teams.
• Interest in technology, foreign exchange, and payments. Interest in data and modelling, statistics, has an active, enquiring mind.
• Interest in improving processes to ensure efficiency and a better experience to our clients.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Desirable Knowledge, Skills & Experience:

• Good understanding of operational processes within a regulated financial services environment.

Education / Qualifications:

• Degree-level education or equivalent professional experience.

Languages:

• Fluent English is essential.

What We Can Offer You:

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Location and Contract Type:

This is a full-time, permanent position. The role is expected to be office-based in Coventry, however, we have a flexible working policy which enables you to work up to 2 days from home.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.
Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.