Operations Team Lead - Warehouse & KPI Champion

DHL; Coventry; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

Pension scheme with 8% employer and 4%

employee contribution

Free confidential 24/7 GP

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain is seeking an Operations Team Leader in Coventry to oversee staff involved in picking, packing and sorting within a fast-paced warehouse environment. The role requires monitoring workloads, KPIs and reporting to senior management to maintain efficient operations.

You will supervise direct reports, coordinate productivity, and ensure safety standards while tracking orders with our in-house system and handling customer communications via email and phone.

Qualifications

• Experience of supervising staff in a fast-paced warehouse.
• Knowledge of KPI monitoring and workload management.
• Proficient with digital tracking and reporting tools.
• Ability to communicate with customers via emails and calls.

Responsibilities

• Oversee staff handling picking, packing and sorting.
• Manage workloads and review KPI performance.
• Report on warehousing activities and performance.
• Coordinate productivity and ensure deadlines are met safely.
• Track orders using in-house tracking software.
• Handle customer emails and calls.

Skills

Strong communicator

Computer literacy

Organisational skills

Problem-solving

Supervisory skills

Tools

Warehouse Management System

Job description

DHL Supply Chain is seeking an Operations Team Leader in Coventry to oversee staff involved in picking, packing and sorting within a fast-paced warehouse environment. The role requires monitoring workloads, KPIs and reporting to senior management to maintain efficient operations.

You will supervise direct reports, coordinate productivity, and ensure safety standards while tracking orders with our in-house system and handling customer communications via email and phone.