Fulfilment Operations Lead — Day Shift (Coventry)

DHL Supply Chain; Coventry; On-site; Confidential; Full time

Benefits offered by this job

Free parking on-site

Pension scheme with 8% employer + 4%员工

Free confidential GP

Retail & lifestyle discounts

Loans and savings schemes

Mortgage advice

Job summary

DHL Supply Chain in Coventry is seeking an Operations Team Leader to supervise a fast-paced warehousing team. You will oversee picking, packing and sorting, manage workloads, and monitor KPIs to drive efficiency. You will report on performance and coordinate daily productivity while maintaining safety standards.

The role involves direct customer contact and using our in-house tracking software to keep records up to date. A strong communicator with WMS experience is essential for success.

Qualifications

• Must be a strong communicator with clear written and verbal skills.
• Practical knowledge of Warehouse Management Systems (WMS) is essential.
• Excellent organisational and problem-solving abilities; able to supervise and train others.

Responsibilities

• Oversee staff responsible for picking, packing and sorting in a fast-paced environment.
• Manage workloads and review KPIs to ensure targets are met.
• Provide reporting on warehousing activities and performance in your area.
• Coordinate productivity and communicate job expectations to direct reports.
• Track and trace orders using in-house tracking software and maintain records.
• Handle direct customer contact via emails and phone calls.

Skills

Strong communicator

WMS knowledge

Organisational skills

Tools

Warehouse Management System

Job description

DHL Supply Chain in Coventry is seeking an Operations Team Leader to supervise a fast-paced warehousing team. You will oversee picking, packing and sorting, manage workloads, and monitor KPIs to drive efficiency. You will report on performance and coordinate daily productivity while maintaining safety standards.

The role involves direct customer contact and using our in-house tracking software to keep records up to date. A strong communicator with WMS experience is essential for success.