Warehouse Team Leader - KPI-Driven Operations & Team Growth

DHL Supply Chain; Belfast City District; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Financial wellness support

Job summary

DHL Supply Chain in Belfast is seeking a Warehouse Team Leader to track and manage performance and ensure it aligns with KPIs. You will oversee daily operations, ensuring customer requests are processed promptly and queries escalated as needed.

A typical day involves directing daily activity for a safe, compliant, and efficient environment; delivering KPI outcomes; supporting and supervising team members; and conducting performance reviews.

Qualifications

• Minimum 12 months warehouse operations experience.
• Experience using a Warehouse Management System (WMS); JDA experience preferred.
• Experience in team management.
• IT literate: MS Word, Excel and PowerPoint.
• Excellent communicator - verbal and written.
• Excellent organisational skills.

Responsibilities

• Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members.
• Ensure compliance with Standard Operating Procedures (SOP's) and Safe Systems of Work (SSOW).
• Delivery of Key Performance Indicators in line with business and contractual needs.
• Support and supervise direct reports.
• Deliver team member performance reviews, development and succession planning as appropriate.
• Ensure company policies are communicated, applied and enforced.

Skills

Warehouse operations

Team management

IT literacy

MS Word

MS Excel

PowerPoint

Communication

Organisational skills

Tools

WMS

JDA

Job description

DHL Supply Chain in Belfast is seeking a Warehouse Team Leader to track and manage performance and ensure it aligns with KPIs. You will oversee daily operations, ensuring customer requests are processed promptly and queries escalated as needed.

A typical day involves directing daily activity for a safe, compliant, and efficient environment; delivering KPI outcomes; supporting and supervising team members; and conducting performance reviews.