Team Leader (Manchester Airport)

Pasta Evangelists; Manchester; On-site; Full time

Job summary

Join a leading company as a Team Leader at Manchester Airport, where you'll support operations, ensure high-quality customer service, and lead a dynamic team. This role offers competitive pay and numerous perks, including duty-free discounts and paid leave.

Benefits

Duty free discounts

Regular team socials

Free Pasta Evangelists products

Referral bonus Scheme

Cycle to work scheme

28 days of paid annual leave

Qualifications

• Previous experience in a supervisory role within the food and beverage industry.
• Strong leadership qualities and excellent communication skills.

Responsibilities

• Supervise and motivate the team to deliver exceptional service.
• Oversee day-to-day operations and ensure compliance with standards.
• Assist in implementing strategies to drive sales and maximize revenue.

Skills

Leadership

Customer Service

Organizational Skills

Problem Solving

Communication

Education

Supervisory Experience

Job description

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Description

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

Department: Concessions

Location: Manchester Airport

Compensation: £14.00 / hour

Description

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
• Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
• Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
• Foster a collaborative work environment within the team.
  
  

Who you are:

• Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
• Able to undertake a criminal record check.
• Passionate about delivering excellent customer service and have a customer-centric approach to your work.
• Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
• Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
• Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
• Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
• Flexibility in hours, airport shifts can start at 3am.
• Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
• … A pasta lover!
  
  

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Duty free discounts excluding alcohol and cigarettes
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Pasta Evangelists by 2x

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