Operations Systems Optimisation & IT Support Specialist

Reactive Driving Recruitment; Coseley; On-site; GBP 35,000 - 52,000; Full time

Job summary

Reactive Driving Recruitment in Wolverhampton is seeking an IT & Operations Systems Support Specialist to join the operations team. The role focuses on improving and optimising business systems to support operational teams, beyond day-to-day IT support.

You will work with operations, transport planning, warehousing, compliance and admin staff to tailor software to real processes, maximise value, and reduce manual tasks.

Qualifications

• Experience configuring, administering, or customising business applications and operational software.
• A process-focused mindset with the ability to analyse workflows and identify practical improvements.
• Strong knowledge of Microsoft 365 and Microsoft Entra ID (Azure AD) administration.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Strong organisational skills with the ability to balance reactive support requests alongside longer-term improvement projects.
• Ability to work independently while building strong working relationships across different departments.

Responsibilities

• Collaborate with operational managers, planners, administrators, and other stakeholders to understand business processes and identify opportunities for improvement.
• Configure, customise, and optimise existing operational systems, including fleet and asset management, compliance, scheduling, and related platforms.
• Design and develop reports, dashboards, and automated workflows to streamline operations and reduce manual tasks.
• Lead small to medium-sized improvement projects from initial analysis through implementation, testing, user training, and ongoing support.
• Act as the liaison between software vendors and internal users, translating operational requirements into practical system improvements.
• Review existing software capabilities, identify underutilised features, and recommend enhancements or additional training to improve adoption.
• Continuously seek opportunities to improve operational efficiency through better use of technology.
• Provide first and second-line IT support for hardware, software, user accounts, and general technical issues.
• Manage Microsoft 365 administration, including user accounts, permissions, device setup, and Entra ID administration.
• Maintain accurate records of IT assets, support requests, and resolutions.
• Support the security, integrity, and availability of company systems through effective access control and good cybersecurity practices.
• Escalate and coordinate technical issues with external IT providers and software vendors where necessary.

Skills

Communication skills

Process-focused mindset

Organisational skills

Independent working

Tools

Microsoft 365

Entra ID (Azure AD)

PowerShell

Power Automate

Job description

Reactive Driving Recruitment in Wolverhampton is seeking an IT & Operations Systems Support Specialist to join the operations team. The role focuses on improving and optimising business systems to support operational teams, beyond day-to-day IT support.

You will work with operations, transport planning, warehousing, compliance and admin staff to tailor software to real processes, maximise value, and reduce manual tasks.