Operations Support Specialist

Ricoh UK; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Ricoh UK is seeking a hands-on Production/Mail Room Operator to support day-to-day production workflows in our Greater London facility. You will operate equipment across TRAC, IRIS, FlowSuite and finishing steps, ensuring accuracy and timely service for internal and external customers.

You will join a collaborative team, uphold health and safety standards, and adapt to other areas as required to meet customer expectations.

Qualifications

• Ability to work within tight deadlines to meet customer requirements.
• Work as an individual and within a team.
• Knowledge of products and experience in a document/production environment.
• PC literacy and good communication.

Responsibilities

• Operate equipment in production areas and ensure excellent customer service.
• Ensure smooth Mail Room processes and procedures.
• Follow standard procedures for Document Organisation & Finishing.
• Complete relevant paperwork accurately for management or the customer.
• Demonstrate productive work practices and meet deadlines to achieve SLAs.
• Strive for customer satisfaction with a professional attitude.
• Adhere to company standards of behavior and performance.
• Maintain equipment in a clean and safe working environment.
• Be flexible to work across other key areas when required.

Skills

Deadline-driven

Teamwork

Production knowledge

PC Literacy

Communication skills

Quality awareness

Policy awareness

Health & Safety awareness

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
• Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
• Follow standard procedures for Document Organisation & Finishing at work tables and machines
• Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
• Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
• Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
• Adhere to company standards of behavior and performance to fulfill all production tasks to ensure an excellent customer service.
• To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
• To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.

You will ideally have

• Ability to work within tight deadlines to meet customer requirements
• To work as an individual and work within a team
• Knowledge of products, experience within a document / production environment
• PC Literacy
• Communication skills
• Quality awareness
• Company procedure and policy awareness
• Health and safety awareness

In return for your commitment, you can expect

• Love to Connect

  You become part of a global community built on openness, inclusion and genuine collaboration.

  Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

• Love to Grow

  Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

• Love to Give Back

  Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

• Love to Succeed

  Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.