Operations Support & Onboarding Specialist

Abm-Industries-Inc.-2; Hounslow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit programme

Financial & legal support

Cycle to work

Perks at Work

Job summary

ABM UK is seeking a dedicated Business Support Executive to provide administrative support and enhance operational efficiency across our facilities services. The role covers coordinating crews, onboarding new starters, and ensuring accurate payroll and attendance processes.

You will work closely with HR, payroll and planning teams, handle staff communications, and help meet business SLAs. A proactive, detail‑oriented team player with strong English skills is essential.

Qualifications

• Excellent command of English (minimum B2 level)
• Experience handling written/verbal complaints and providing resolutions
• Experience with Word, Outlook and Excel
• Strong organisational and communication skills
• Ability to work as part of a team

Responsibilities

• Plan cabin cleaning crews weekly to ensure coverage
• Allocate and process staff holidays per needs
• Authorize working hours for correct pay
• Plan and arrange training to ensure compliance
• Communicate with staff and engage across teams
• Arrange overtime and other tasks as required
• Maintain staff trackers and attendance records
• Log sickness and report to operations managers
• Collaborate with HR, payroll, training
• Attend meetings and share notes with the team
• Lead onboarding for new starters and issue uniforms
• Provide welcome sessions and training on rostering systems
• Support operations to meet SLAs
• Assist teams on board aircrafts

Skills

Interpersonal skills

Organisational skills

Communication skills

People-focused

Team player

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ABM UK is seeking a dedicated Business Support Executive to provide administrative support and enhance operational efficiency across our facilities services. The role covers coordinating crews, onboarding new starters, and ensuring accurate payroll and attendance processes.

You will work closely with HR, payroll and planning teams, handle staff communications, and help meet business SLAs. A proactive, detail‑oriented team player with strong English skills is essential.