Business Support Assistant

Abm-Industries-Inc.-2; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app

Job summary

ABM is seeking a Business Support Assistant to provide administrative, procurement, and operational support for the Heathrow contract. The role covers stock and uniform management, supplier liaison, and purchasing processes to ensure smooth day-to-day operations.

40 hours weekly, Monday–Friday, with a focus on accurate record-keeping, stakeholder coordination, and compliance. The successful candidate will assist with onboarding, meetings, and governance reporting within a busy operational

Qualifications

• Previous experience in an office administration, business support or similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).

Responsibilities

• Procurement and supplier management activities including purchasing requisitions and orders.
• Uniform and stock management for employee uniforms.
• Operational equipment management and servicing coordination.
• Contract and administrative support to Heathrow leadership.
• Employee and stakeholder support including onboarding and communications.
• Events and logistics coordination for contract activities.
• Maintain records to support audit, compliance, and reporting.

Skills

Office administration

Procurement

Supplier management

Organisational skills

Time management

Attention to detail

Communication skills

Microsoft Office

Job description

JOB TITLE: Business Support Assistant

LOCATION: Heathrow

WORKING HOURS: 40 hours per week, Monday - Friday

SALARY: COMPETITIVE

ROLE OVERVIEW AND PURPOSE

The Business Support Executive provides administrative, procurement, and operational support to the Heathrow contract, ensuring the effective management of uniforms, operational equipment, suppliers, purchasing processes, and business administration activities.

Working within a fast-paced operational environment, the role supports leaders and frontline teams by maintaining stock availability, coordinating suppliers, managing purchasing and invoicing processes, and ensuring the smooth delivery of day-to-day business support activities.

The role requires excellent organisational skills, attention to detail, strong stakeholder management, and the ability to manage multiple priorities while supporting operational performance and compliance requirements.

KEY RESPONSIBILITIES

Procurement & Supplier Management

• Raise purchase requisitions andpurchaseordersin accordance withcompany procedures.
• Track purchase orders through to completion, ensuringtimelydelivery of goods and services.
• Liaise with suppliersregardingorders, deliveries, pricing, and outstanding documentation.
• Support the identification, onboarding, and management of suppliers in partnership with Procurement.
• Maintain purchasing records and supplier information.
• Assistwith cost control and budget tracking activities.
• Validate supplier invoices against purchase orders and receipts before submission for payment.

Uniform & Stock Management

• Manage the ordering, receipt, storage, and distribution of employee uniforms.
• Maintainaccuraterecords of uniform allocation and stock levels.
• Monitor uniform usage and forecast future requirements.
• Ensure adequate stock levels of operational consumables and office supplies.
• Conduct periodic stock checks and investigate discrepancies.

Operational Equipment Management

• Coordinate the ordering, deployment, tracking, and replacement of PRM operational equipment.
• Maintain equipment records and asset registers.
• Arrange equipment servicing, maintenance, repairs, and replacements with suppliers and contractors.
• Monitor equipment availability and escape shortages or operational risks.
• Support the management of PDA devices and other operational technology.

Contract & Administrative Support

• Provide day-to-day administrative support to the Heathrow contract leadership team.
• Prepare reports, presentations, spreadsheets, communications, and business documents.
• Manage filing systems andmaintainoperational records.
• Coordinate meetings, prepare agendas, capture actions, and distribute minutes.
• Support governance meetings and contract reporting requirements.
• Maintainrecords relating to equipment, suppliers,purchasing, and operational activities.

Employee & Stakeholder Support

• Support onboarding activities for new employees, including uniform, equipment, and administrative requirements.
• Assistemployees with business support queries.
• Coordinate communications and briefing materials.
• Liaise with operational teams, suppliers, customers, airport stakeholders, and contractors to ensure service continuity.

Events & Logistics Coordination

• Coordinate materials, resources, andlogisticsfor contract events, training sessions, inductions, roadshows, and engagement activities.
• Manage the ordering and distribution of promotional and event-related materials.
• Support the delivery of employee engagement and customer-facing initiatives.

Safety, Quality & Compliance

• Maintainaccuraterecords to support audit, compliance, and contractual requirements.
• Ensure purchasing, equipment, and supplier processescomply withcompany policies.
• Support operational compliance through effective record keeping and administration.
• Promote a safe, compliant, and professional working environment.
• Previousexperience in an office administration, businesssupportor similar role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Strong working knowledge of Microsoft Office, particularly Word, Excel,Outlookand Teams.
• Ability to work effectively both independently and as part of a team.

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment