Operations & People Support Executive

ABM UK; Hounslow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare plan

Mental Health support

Cycle to work scheme

Perks at Work app

Job summary

ABM UK seeks a dedicated Business Support Executive to provide administrative support and enhance operational efficiency. Based at Heathrow, you will report to the General Manager and work a 40-hour week, ensuring accurate staffing, onboarding, and compliance.

You will coordinate training, manage holidays, and maintain up-to-date staff trackers while collaborating with HR, payroll, and planning teams to meet client SLAs.

Qualifications

• Excellent command of English (minimum B2 level).
• Experience using Microsoft Word, Outlook and Excel.
• Strong written and spoken communication; handles complaints.
• Good interpersonal and organisational skills.

Responsibilities

• Plan cabin cleaning crews weekly to ensure coverage.
• Allocate and process staff holidays per needs.
• Authorize working hours for correct pay.
• Plan and coordinate training for compliance.
• Engage with staff and communicate updates.
• Arrange overtime and other tasks as required.
• Maintain staff trackers up to date.
• Log sickness and report to operations managers.
• Collaborate with HR, planning and payroll.
• Lead onboarding for new starters and issue uniforms.
• Conduct welcome sessions and rostering system training.
• Support operations to meet SLAs.
• Assist teams on board aircrafts.

Skills

Interpersonal skills

Organisational skills

Communication skills

People-focused

Team player

Complaint handling

Customer service

English proficiency

Attention to detail

Tools

MS Word

MS Outlook

MS Excel

Job description

ABM UK seeks a dedicated Business Support Executive to provide administrative support and enhance operational efficiency. Based at Heathrow, you will report to the General Manager and work a 40-hour week, ensuring accurate staffing, onboarding, and compliance.

You will coordinate training, manage holidays, and maintain up-to-date staff trackers while collaborating with HR, payroll, and planning teams to meet client SLAs.