Business Support Executive

ABM UK; Hounslow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare plan

Mental Health support

Cycle to work scheme

Perks at Work app

Job summary

ABM UK seeks a dedicated Business Support Executive to provide administrative support and enhance operational efficiency. Based at Heathrow, you will report to the General Manager and work a 40-hour week, ensuring accurate staffing, onboarding, and compliance.

You will coordinate training, manage holidays, and maintain up-to-date staff trackers while collaborating with HR, payroll, and planning teams to meet client SLAs.

Qualifications

• Excellent command of English (minimum B2 level).
• Experience using Microsoft Word, Outlook and Excel.
• Strong written and spoken communication; handles complaints.
• Good interpersonal and organisational skills.

Responsibilities

• Plan cabin cleaning crews weekly to ensure coverage.
• Allocate and process staff holidays per needs.
• Authorize working hours for correct pay.
• Plan and coordinate training for compliance.
• Engage with staff and communicate updates.
• Arrange overtime and other tasks as required.
• Maintain staff trackers up to date.
• Log sickness and report to operations managers.
• Collaborate with HR, planning and payroll.
• Lead onboarding for new starters and issue uniforms.
• Conduct welcome sessions and rostering system training.
• Support operations to meet SLAs.
• Assist teams on board aircrafts.

Skills

Interpersonal skills

Organisational skills

Communication skills

People-focused

Team player

Complaint handling

Customer service

English proficiency

Attention to detail

Tools

MS Word

MS Outlook

MS Excel

Job description

SALARY: COMPETITIVE

Role Overview And Purpose

ABM UK is seeking a dedicated and detail-oriented Business Support Executive to provide administrative support and enhance operational efficiency within our organization. The ideal candidate will contribute to the success of our daily operations by providing comprehensive support across various business functions.

JOB TITLE: Business Support Executive

LOCATION: Heathrow

REPORTING TO: General Manager

WORKING HOURS: 40 hours per week

SALARY: COMPETITIVE

Key Responsibilities

• Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day
• Allocate and process staff holiday in line with operational needs
• Authorise working hours to ensure staff are paid correctly
• Plan and cover training to ensure compliance
• Communicate and engage with all staff
• Arrange overtime where required and other tasks
• Responsible for ensuring all staff trackers are fully up to date
• Log and track sickness and absence and feedback reports to the operations managers with staff details
• Collaborate with other support function departments, training, HR, planning, payroll
• Attend meetings and write notes to be shared with the team
• Lead and deliver new starter onboarding including ordering uniform and issuing lockers
• Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems
• Support the operation with any requests to achieve business SLAs
• Actively seeks opportunities to work with the teams on board aircrafts

Required Skills And Experience

• Good interpersonal skills
• Excellent organisational and communication skills
• A people focused outlook
• A positive, self-motivated character and an ability to work as part of a team
• Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions
• Experience of using Microsoft Word and Outlook and Excel
• Excellent literary skills and customer service skills
• Excellent command of English language (minimum B2 Level English requirement)
• Excellent attention to detail

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.