Operations Support Manager – Make a difference across our Veterinary Network

Medivet; Cheltenham; On-site; GBP 48,000 - 64,000; Full time

Job summary

Medivet invites an experienced Operations Support Manager to be a trusted partner for our veterinary clinics. You will support Partners and Lead Vets, coordinate recruitment, onboarding, rotas and resource planning while ensuring regulatory compliance and high service standards across the network.

In this field-based role, you will visit clinics regularly, resolve operational challenges, manage payroll processes and oversee facilities.

Qualifications

• GCSEs in English and Maths are essential.
• Strong organisational and planning capabilities are required.
• Excellent communication with Partners, Lead Vets and networks teams is crucial.

Responsibilities

• Visit clinics fortnightly as the primary contact for operational queries.
• Coordinate recruitment and onboarding across clinics.
• Plan rotas 6 months in advance and arrange locum cover as needed.
• Oversee payroll submissions and timesheet approvals.
• Manage maintenance, facilities and compliance across assigned clinics.

Skills

Organisational skills

Communication

Attention to detail

Systems proficiency

Education

GCSEs English & Maths

Tools

Workday

D365

MS Excel & Outlook

Job description

Are you an experienced operations professional with Veterinary or Healthcare experience, who thrives on being out in the field, solving problems and helping teams perform at their best? We’re looking for an Operations Support Manager to become a trusted operational partner to our veterinary clinics, working closely with Partners, Lead Vets and the wider network team to keep our practices running smoothly, efficiently and consistently. This is a varied, fast-paced role where no two days are the same. From supporting recruitment and onboarding, building effective rotas and resolving operational challenges, to overseeing compliance, facilities and resource planning, you’ll play a vital role in making sure our clinics have the support they need to deliver an excellent experience for their teams, clients and patients.

Role Summary

The Ops Support Manager is the key liaison for day-to-day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets. This role has no direct line management responsibility, but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, management of maintenance issues and ensuring compliance across all assigned clinics. Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness, and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics. This role works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager.

Key Responsibilities

Operational Excellence

• Visit each clinic at least fortnightly, acting as the primary contact for clinics, supporting operational queries for Partners and Lead Vets, escalating to Network Partner and Network Director as required.
• Support cascade of actionable communications from the centre to the clinics.
• Ensure clinic teams are logging complaints and resolving them effectively within 15 days, liaising with Head of Ops Admin as required.
• Ensure clinics are holding meetings covering critical topics and effectively communicating as a team.
• Support clinics by ensuring transfers are managed effectively between hub & spokes and referral centres.
• Escalate risks and opportunities to Network Partner/ Network Director.

Recruitment & Onboarding

• Action recruitment requests and organise interviews under the direction of the Partner, Lead Vet, Network Partner and Network Director.
• Ensure clinic team are supported with setting up new starters on schedules and training is completed with an excellent onboarding experience.
• Coordinate BP launch days and support onboarding activities.

Resource Planning & Rotas

• Complete and maintain clinic rotas 6 months in advance, in collaboration with the Network Administrator.
• Create and manage ongoing changes to schedules, ensuring the clinics are fully covered, requesting locum cover as required from Network Administrator.
• Support Network Administrators in scheduling BH and weekend cover for hubs and runs across network.
• Track and process leave requests and absences on Workday, once approved by the Partner or Lead Vet, arranging cover and liaising with Network Administrator to support.
• Ensure accurate payroll submission, including outstanding timesheets, approval of locally agreed overtime rates, one-time payments and cross-branch working.
• Check Workday dashboard daily for notifications or tasks to be actioned.

Facilities & Maintenance

• Support with logging and managing maintenance jobs as required by the clinics.
• Support clinics in event of incidents and crisis management, escalating issues to Network Partner/ Director, as required.
• Oversee accommodation administration, ensuring smooth operations and issue resolution.

Compliance and Health & Safety

• Check H&S actions are completed in time across all assigned clinics, against Evotix records, including:
  • Radiation and laser safety
  • Risk assessments (RA)
  • Visitor logs
  • Fire safety
  • Accident and incident reporting
  • First aid provision
  • H&S policies
  • Water safety and audits

Inventory & Finance

• Approve invoices promptly, checking against purchase orders on D365.
• Review stock management processes, as per Medivet guidelines, escalating any issues to Network Director/ Network Partner.
• Support stock take approval processes as required.
• Approve aged IBDC requests, liaising with clinics on specific details.

Key Relationships

• Network Partner (Direct Report)
• Network Director (Dotted Line)
• Partners and Lead Vets
• Network Administrator

Skills, Knowledge & Experience

Technical / Non-Technical Skills

• Strong organisational and planning skills, with the ability to manage multiple clinics effectively.
• Excellent communication and relationship-building skills to engage with Partners, Lead Vets, and support teams.
• High attention to detail and accuracy in rotas, payroll, and compliance documentation.
• Confident using operational systems such as Workday, D365, and MS Excel and Outlook.
• Proactive problem-solving and decision-making abilities, with strong accountability and follow-through.
• Resilient and adaptable in a fast-paced, field-based environment.

Deep Functional / Industry Understanding

• Solid understanding of operational delivery within a veterinary, healthcare, or multi-site service environment.
• Knowledge of clinical operations including rota planning, resource allocation, recruitment coordination, and onboarding.
• Familiarity with Health & Safety and compliance processes.
• Awareness of financial and inventory control processes.
• Understanding of people processes.

Length of Experience / Specific Previous Examples

• Typically 3+ years’ experience in an operations, field management, or multi-site coordination role, ideally in the Veterinary or Healthcare sector.
• Proven experience supporting service delivery teams across multiple locations.

Qualifications Required

• GCSEs (or equivalent) in English and Maths (essential).
• Full UK driving licence required for field-based travel.

Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care. At Medivet we’re proud that we’ve been able to achieve steady growth without losing the family feel of the company, and we’re always looking for like-minded people to join us. You’ll be joining at a time when Medivet is growing, and you’ll be able to make a real impact on how the business is shaped for the future.