Operations Support Manager

Jobtailor; Peterborough; On-site; GBP 35,000 - 52,000; Full time

Job summary

Jobtailor is seeking an Operations Coordinator to support a network of veterinary clinics across multiple locations. You will be the primary contact for Partners and Lead Vets, cascade communications, and help clinics run effective meetings while maintaining strong internal communication.

Based in the United Kingdom, you will coordinate rota planning, recruitment activity and onboarding, payroll tasks, and incident support across sites, with regular travel between clinics using a Full UK Driving

Qualifications

• Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting.
• Experience supporting service delivery teams across multiple locations.
• Excellent organisational and planning skills.
• Strong communication and relationship-building ability.
• High attention to detail in rotas, payroll and compliance documentation.
• Confidence using Workday, D365, Excel and Outlook.
• Proactive, solutions-focused mindset with accountability and follow-through.
• Resilience and adaptability in a busy, hands-on environment.
• Experience with rota planning, resource allocation, recruitment coordination and onboarding.
• Familiarity with Health & Safety, compliance, financial controls and inventory processes.
• Understanding of people processes and effective team support.
• Full UK driving licence for regular travel between clinics.

Responsibilities

• Visit each clinic at least every two weeks as the primary point of contact for Partners and Lead Vets
• Cascade key communications from the central team into clinics
• Help clinics run effective team meetings and maintain strong internal communication
• Support patient transfers between hub-and-spoke clinics and referral centres
• Log and resolve complaints within 15 days
• Escalate risks, issues and opportunities to the Network Partner or Network Director
• Coordinate recruitment activity, interviews, hiring-manager support, onboarding and BP launch days
• Build and maintain clinic rotas and arrange locum support when needed
• Review appointment availability and diary structure
• Check Workday dashboards daily, including payroll tasks such as timesheets, leave requests and absences
• Log and manage maintenance requests and support clinics during incidents or crises
• Oversee accommodation administration for clinic-related housing
• Ensure Health & Safety actions are completed on time and support regulatory compliance
• Approve invoices, check them against purchase orders, and support stock management and stock-take approvals
• Manage aged IBDC requests

Skills

Operational delivery

Rota planning

Recruitment coordination

Workday proficiency

Health & safety

Communication

Attention to detail

Relationship-building

Proactive mindset

Multi-site service delivery

Education

Full UK Driving Licence

Tools

Workday

D365

Excel

Outlook

Job description

• Visit each clinic at least every two weeks as the primary point of contact for Partners and Lead Vets
• Cascade key communications from the central team into clinics
• Help clinics run effective team meetings and maintain strong internal communication
• Support patient transfers between hub-and-spoke clinics and referral centres
• Log and resolve complaints within 15 days
• Escalate risks, issues and opportunities to the Network Partner or Network Director
• Coordinate recruitment activity, interviews, hiring-manager support, onboarding and BP launch days
• Build and maintain clinic rotas and arrange locum support when needed
• Review appointment availability and diary structure
• Check Workday dashboards daily, including payroll tasks such as timesheets, leave requests and absences
• Log and manage maintenance requests and support clinics during incidents or crises
• Oversee accommodation administration for clinic-related housing
• Ensure Health & Safety actions are completed on time and support regulatory compliance
• Approve invoices, check them against purchase orders, and support stock management and stock-take approvals
• Manage aged IBDC requests

Requirements

• Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting
• Experience supporting service delivery teams across multiple locations
• Excellent organisational and planning skills
• Strong communication and relationship-building ability
• High attention to detail in rotas, payroll and compliance documentation
• Confidence using Workday, D365, Excel and Outlook
• Proactive, solutions-focused mindset with accountability and follow-through
• Resilience and adaptability in a busy, hands-on environment
• Experience with rota planning, resource allocation, recruitment coordination and onboarding
• Familiarity with Health & Safety, compliance, financial controls and inventory processes
• Understanding of people processes and effective team support
• Full UK driving licence for regular travel between clinics

Core Competencies

Demonstrates strong operational delivery skills in a veterinary or healthcare setting, with expertise in recruitment coordination, rota planning, and compliance management. Proficient in using Workday and D365 for effective team support and communication across multiple locations.

Highest-signal resume keywords

• Operational Delivery
• Rota Planning
• Recruitment Coordination
• Workday Proficiency
• Health & Safety Compliance

ATS Optimization Keywords

Hard Skills

• Operational Delivery
• Rota Planning
• Recruitment Coordination
• Compliance Management
• Payroll Management
• Inventory Processes
• Resource Allocation
• Appointment Availability Review
• Complaint Resolution
• Maintenance Request Management

Soft Skills

• Organisational Skills
• Communication Skills
• Relationship-Building
• Attention to Detail
• Proactive Mindset

Certifications & Qualifications

• Full UK Driving Licence

Industry Keywords

• Veterinary
• Healthcare
• Multi-Site Service
• Health & Safety
• Regulatory Compliance

Tools & Technologies

• Workday
• D365
• Excel
• Outlook