Operations Support Manager

Medivet; Stonehouse; On-site; GBP 36,000 - 44,000; Full time

Job summary

Medivet is seeking an Operations Support Manager to oversee day-to-day activity across five clinics in Central Lancashire & Greater Manchester. This field-based role involves working with Partners, Lead Vets and the Network team to ensure clinics run smoothly and consistently.

With 3+ years in operations or multi-site management, you’ll coordinate recruitment and onboarding, manage rotas and locum needs, and support facilities, payroll and compliance. A full UK driving licence is essential.

Qualifications

• Full UK driving licence.
• Excellent organisation and planning skills.
• Strong communication and relationship-building abilities.
• Confidence managing multiple priorities and locations.
• Good attention to detail, particularly around rotas, payroll and compliance.
• Experience with Workday, Excel and Outlook.

Responsibilities

• Support day-to-day operations across 5 clinics, visiting each site regularly.
• Work with Partners and Lead Vets to resolve operational challenges.
• Coordinate recruitment, interviews and onboarding of new team members.
• Manage rotas, resource planning, leave and locum requirements.
• Support payroll, finance, stock and invoice processes.
• Coordinate maintenance, facilities and accommodation requirements.
• Ensure Health & Safety and compliance requirements are completed.
• Support clinics with incidents, complaints and operational improvements.
• Collaborate with the Network team to drive consistency across practices.

Skills

Driving licence

Organisation

Communication

Multi-site experience

Rotas

Payroll & compliance

Recruitment coordination

Problem solving

Tools

Workday

Excel

Outlook

Job description

Location: Field based - covering 5 clinics across Central Lancashire & Greater Manchester

Function: Operations

Salary: Up to £40,000 plus £5,000 car allowance

The Role

As an Operations Support Manager, you'll be the key operational link across a group of Medivet clinics, working closely with our Partners, Lead Vets and wider Network team to ensure our practices run smoothly and consistently.

This is a varied, field-based role with no direct line management, but plenty of opportunity to make a real impact. You'll provide hands-on operational support across your clinics, helping with everything from recruitment and onboarding to rotas, facilities, compliance and day-to-day problem solving.

You’ll work closely with the Network Administrator and wider support teams to identify issues, coordinate solutions and ensure our clinics have everything they need to deliver excellent patient and client care.

What You'll Be Doing

• Supporting the day-to-day operations 5 clinics, visiting each site regularly
• Working closely with Partners and Lead Vets to resolve operational challenges
• Coordinating recruitment, interviews and onboarding of new team members
• Managing rotas, resource planning, leave and locum requirements
• Supporting payroll, finance, stock and invoice processes
• Coordinating maintenance, facilities and accommodation requirements
• Ensuring Health & Safety and compliance requirements are completed
• Supporting clinics with incidents, complaints and operational improvements
• Working collaboratively with the wider Network team to drive consistency across our practices

The role operates on a rotation, including approximately 1 in 6 weekends, ensuring operational support is available across the network.

About You

We're looking for an organised, proactive and solutions-focused individual who enjoys working across multiple locations and building strong relationships with different teams.

You’ll ideally have 3+ years' experience in an operations, field management or multi-site environment, with experience of coordinating people, recruitment and day-to-day service delivery.

You’ll need:

• A full UK driving licence
• E xcellent organisation and planning skills
• Strong communication and relationship-building abilities
• Confidence managing multiple priorities and locations
• Good attention to detail, particularly around rotas, payroll and compliance
• A proactive approach to problem solving
• Experience working with operational systems such as Workday, Excel and Outlook

Experience within a veterinary, healthcare or other multi-site service environment would be advantageous.