Operations Support Manager

Medivet; Manchester; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Car allowance

Job summary

Medivet is seeking an Operations Support Manager to act as the operational link across five clinics in Central Lancashire & Greater Manchester. This field-based role provides hands-on support with recruitment, rotas, compliance and day-to-day problem solving, with no direct line management.

You will work closely with Partners, Lead Vets and the Network team to drive consistency, coordinate site visits, and ensure clinics have what they need to deliver excellent patient and client care.

Qualifications

• 3+ years' experience in operations, field management or multi-site environment.
• Full UK driving licence.
• Experience coordinating recruitment, onboarding and day-to-day service delivery.
• Experience with rostering, payroll and compliance.

Responsibilities

• Support day-to-day operations across 5 clinics, visiting sites regularly.
• Resolve operational challenges with Partners and Lead Vets.
• Coordinate recruitment, interviews and onboarding of new team members.
• Manage rotas, resource planning, leave and locum requirements.

Skills

Organised

Proactive

Solutions-focused

Multi-site coordination

Stakeholder management

Strong communication

Tools

Workday

Excel

Outlook

Job description

## Operations Support ManagerApply: Standish, Greater Manchester: Bamber Bridge, Lancashire: Full time: Posted Today: JR004825**Location:** Field based – covering 5 clinics across Central Lancashire & Greater Manchester **Function:** Operations**Salary:** Up to £40,000 plus £5,000 car allowance**The Role**As an **Operations Support Manager**, you'll be the key operational link across a group of Medivet clinics, working closely with our Partners, Lead Vets and wider Network team to ensure our practices run smoothly and consistently.This is a varied, field-based role with **no direct line management**, but plenty of opportunity to make a real impact. You'll provide hands-on operational support across your clinics, helping with everything from recruitment and onboarding to rotas, facilities, compliance and day-to-day problem solving.You'll work closely with the Network Administrator and wider support teams to identify issues, coordinate solutions and ensure our clinics have everything they need to deliver excellent patient and client care.### ### What You'll Be Doing* Supporting the day-to-day operations 5 clinics, visiting each site regularly* Working closely with Partners and Lead Vets to resolve operational challenges* Coordinating recruitment, interviews and onboarding of new team members* Managing rotas, resource planning, leave and locum requirements* Supporting payroll, finance, stock and invoice processes* Coordinating maintenance, facilities and accommodation requirements* Ensuring Health & Safety and compliance requirements are completed* Supporting clinics with incidents, complaints and operational improvements* Working collaboratively with the wider Network team to drive consistency across our practicesThe role operates on a **rotation, including approximately 1 in 6 weekends**, ensuring operational support is available across the network.### About YouWe're looking for an organised, proactive and solutions-focused individual who enjoys working across multiple locations and building strong relationships with different teams.You'll ideally have **3+ years' experience in an operations, field management or multi-site environment**, with experience of coordinating people, recruitment and day-to-day service delivery.You'll need:* A full UK driving licence* Excellent organisation and planning skills* Strong communication and relationship-building abilities* Confidence managing multiple priorities and locations* Good attention to detail, particularly around rotas, payroll and compliance* A proactive approach to problem solving* Experience working with operational systems such as Workday, Excel and OutlookExperience within a **veterinary, healthcare or other multi-site service environment** would be advantageous.### Why work here?*Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.*