Operations Support Manager

HeliosX Group; Royal Leamington Spa; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in healthcare is seeking an Operations Support Manager to oversee improvement projects at their Leamington Spa site. The role involves optimizing processes, managing change, and implementing new products across pharmacy and fulfillment operations, requiring onsite presence five days a week.

Benefits

25 days holiday + Bank Holidays

Private health insurance, dental, and eye care

Pension scheme

Enhanced parental leave

Cycle-to-work and Electric Car schemes

Monthly free products and family discounts

Access to Headspace, gym discounts, and development budget

Qualifications

• Proven experience in process improvement with measurable impact.
• Knowledge of methodologies like Kaizen, 5S, Prince 2, or Lean Management.
• Strong technical operations background with cost-saving or productivity improvements.

Responsibilities

• Coordinate with cross-functional teams to integrate upcoming projects.
• Analyze current processes for improvement opportunities.
• Promote a Kaizen/5S culture in the UK Hubs.

Skills

Excellent communication

Detail-oriented

Data analysis

Independent resourcefulness

ERP system experience

Advanced Excel skills

Job description

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About HeliosX Group

Founded in 2013 by Dwayne D’Souza, HeliosX aims to make healthcare faster and more accessible through innovative technology. The company has grown rapidly, achieving profitability without external funding, and has earned the trust of millions worldwide with brands like MedExpress, Dermatica, ZipHealth, RocketRX, and Levity.

Our Vision

We aspire to become a leading global healthcare partner, expanding into new territories and diversifying our product offerings to improve access to prescription treatments and personalized care.

The Role

We are seeking a candidate to oversee improvement and innovation projects within our UK warehouse operations at our Leamington Spa site. Responsibilities include process optimization, change management, and leading new product implementations across pharmacy and fulfillment operations. The role requires onsite presence five days a week.

Key Responsibilities

1. Coordinate with cross-functional teams to integrate upcoming projects into operations.
2. Partner with the digital product team for system changes supporting operational improvements.
3. Serve as the POC for ERP implementation.
4. Analyze current processes for improvement opportunities.
5. Design solutions and document ROI and benefits.
6. Analyze data to identify opportunities.
7. Maintain an improvement tracker with measurable benefits.
8. Promote a Kaizen/5S culture in the UK Hubs.
9. Develop and maintain SOPs and visual management tools.
10. Ensure compliance through training and documentation.
11. Manage facilities and safety inspections.

Ideal Candidate

• Proven experience in process improvement with measurable impact.
• Knowledge of methodologies like Kaizen, 5S, Prince 2, or Lean Management.
• Strong technical operations background with cost-saving or productivity improvements.
• Effective stakeholder influence skills.
• Experience with quality assessments (desirable).

Skills

• Excellent communication.
• Detail-oriented with influencing skills.
• Independent resourcefulness.
• Data analysis and reporting skills.
• ERP system experience (e.g., SageX3) is a plus.
• Advanced Excel/Google Sheets skills.
• IOSH managing safely certification (desirable).

Benefits

• 25 days holiday + Bank Holidays.
• Private health insurance, dental, and eye care.
• Pension scheme.
• Enhanced parental leave.
• Cycle-to-work and Electric Car schemes.
• Monthly free products and family discounts.
• Access to Headspace, gym discounts, and development budget.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Healthcare