Operations Support Manager

Videalert Ltd; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK is seeking an Operations Support Manager in Wolverhampton. In this role, you'll lead the enforcement team while managing customer enquiries and ensuring operational success. The position involves essential leadership and organisational skills, with opportunities for career development and attractive employee benefits.

Benefits

25 days’ holiday plus bank holidays

Pension scheme

Staff benefits for lifestyle

Tailored career development pathway

Further career opportunities

Enhanced maternity and paternity package

Qualifications

• Excellent level of computer literacy in Microsoft Office, including Word, Excel, and Outlook.
• Strong leadership skills necessary.
• Experience with reporting and presenting to senior management.

Responsibilities

• Leading and motivating the enforcement team, ensuring tools and equipment are available.
• Dealing with all written customer enquiries and complaints.
• Preparing the monthly enforcement plan and monitoring success.

Skills

Leadership

Organisational Skills

Customer Service

Tools

Microsoft Office

Job description

Join or sign in to find your next job

Join to apply for the Operations Support Manager role at Videalert

3 days ago Be among the first 25 applicants

Join to apply for the Operations Support Manager role at Videalert

Get AI-powered advice on this job and more exclusive features.

At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.

We have a great opportunity for an Operations Support Manager to support the Client Account Manager, leading the team, and being a point of contact for our client.

What You Will Be Doing

• Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs
• Dealing with all written customer enquiries and complaints
• Preparing the monthly enforcement plan and to monitor success
• Assisting in developing Quality Assurance systems and procedures
• Receiving and administering the implementation and removal of parking suspensions
• Cost control of consumables items
• Controlling vehicle costs and maintenance through process management and telematics
  
  

What We Are Looking For

• Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook
• Strong leadership skills
• Organised and self-motivated
• Experience with reporting and presenting to senior management
  
  

What’s in it for you?

• 25 days’ holiday plus bank holidays
• Pension scheme
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing
• A career development pathway that is tailored to you with our Learning and Development team and apprenticeship programme
• Further career opportunities across our businesses within a range of different industries including transport, technology and debt enforcement.
• Enhanced maternity and paternity package subject to eligibility criteria
  
  

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDLP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Videalert by 2x

Get notified about new Operations Support Manager jobs in Wolverhampton, England, United Kingdom.

Birmingham, England, United Kingdom 1 week ago

Stafford, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 2 weeks ago

Droitwich Spa, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 weeks ago

Worcestershire, England, United Kingdom 20 hours ago

West Bromwich, England, United Kingdom 4 days ago

TEC Regional Operations Manager (Central)

Birmingham, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 3 days ago

Donnington, England, United Kingdom 1 week ago

Operations / Manufacturing Manager - Food

Worcestershire, England, United Kingdom 3 days ago

Customer Satisfaction and Service Manager (Midlands)

West Midlands, England, United Kingdom 2 weeks ago

Willenhall, England, United Kingdom 1 month ago

Telford, England, United Kingdom 1 week ago

Operational Technical Manager The Royal Wolverhampton NHS Trust

Birmingham, England, United Kingdom 1 day ago

Operations / Manufacturing Manager - Food

Worcestershire, England, United Kingdom 3 days ago

Birmingham, England, United Kingdom 2 weeks ago

Operations / Manufacturing Manager - Food

Worcestershire, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 4 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Marcus by Goldman Sachs, Team Manager, Analyst, Birmingham

West Midlands, England, United Kingdom 2 weeks ago

Operations / Manufacturing Manager - Food

Worcestershire, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.