Operations Support Manager

Emilia's Crafted Pasta; London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A vibrant restaurant group in Central London is seeking an Operations Support Manager to enhance operational efficiency across multiple sites. The ideal candidate will be self-motivated and organized, ready to tackle challenges in a fast-paced environment. This role offers a unique opportunity to grow within a dynamic company that values its team and emphasizes work-life balance.

Qualifications

• Self-motivated and excited about building systems.
• Experience in multi-site operations preferred.

Responsibilities

• Performing site audits and ensuring brand standards.
• Coordinating maintenance and compliance across the group.
• Supporting in hiring, onboarding, and training.

Skills

Problem Solving

Organization

People-focused

Job description

Direct message the job poster from Emilia's Crafted Pasta

Director Of Operations and Shareholder at Emilias Crafted Pasta

Position: Operations Support Manager (Italian Fresh Pasta Restaurants)

Salary: £45,000 - £50,000 PA (depending on experience) + annual bonus (based on performance)

Location: Central London

Hours: Full-time (45 hours per week)

1) Do you believe that truly great hospitality starts with well-supported, well-led teams?

2) Do you want to be part of a growing brand where your ideas and actions genuinely make an impact?

3) Are you a natural problem-solver who thrives in fast-paced, ever-changing environments?

4) Do you love Italian pasta & culture?

5) Do you believe that fresh, honest, 100% fresh, natural food with soul-warming homely hospitality should be affordable for everyone?

If so, I might want to meet you.

Over the last 8 years, we’ve been on an incredible journey to build the brand for pasta for the next generation. We’ve managed to grow the company continuously despite everything the world has thrown our way. We currently have 4 restaurants, with a 5th opening in Summer 2025, and our family is now over 100 people — and growing every year.

With this growth comes complexity, and I'm now looking for an Operations Support Manager to help me take our operations to the next level. This is a vital role working directly with me (Ashik, the Operations Director), supporting our GMs (General Managers) and KMs (Kitchen Managers) across the group to deliver smooth, consistent and high-performing restaurants.

This would be an ideal next step for a highly capable and ambitious GM who’s ready to step up and prove themselves in a multi-site role. It’s also a great stepping stone toward an Area Manager role for the right person as our company grows.

You’ll need to be self-motivated, extremely organized, people-focused and excited about building systems and processes that make a real difference. The role is broad, fast-paced and ever-changing — perfect for someone who thrives under pressure, loves a challenge, and doesn’t shy away from rolling up their sleeves.

You’ll be the first point of contact for our GMs and KMs — their go-to person for support, guidance and day-to-day problem solving. You’ll help manage key operational functions and be central to keeping the wheels turning behind the scenes. Expect to get involved in everything from technical, maintenance and compliance to H&S compliance, site audits, reporting and buildings management.

Your responsibilities will include:

• Performing site audits & ensuring brand standards are maintained daily across all restaurants
• Coordinating maintenance, compliance and health & safety across the group
• Technical & buildings management including reactive/planned maintenance & refurbishments
• Contractor management
• Implementing and improving operational systems and processes
• Supporting in hiring, onboarding and training
• Troubleshooting operational challenges and stepping in where needed
• Leading on new site openings and launches
• Supporting both big-picture projects and on-the-ground firefighting

Amongst other things…

There is no office — you’ll work hybrid from our restaurants and from home. You’ll likely spend 4-5 days per week in Central London (flexible), depending on what’s happening on the ground. Some weeks will be calm. Others will be more intense.

I believe in our teams having a good work/life balance with a happy life inside and outside work, but there will be times when work is required on weekends and other weird and wonderful times. After all hospitality is a 7 days a week business & it's important that our onsite teams feel us supporting them.

• You’ll need to be comfortable working independently without someone holding your hand.
• You’ll be supported and mentored, but you’ll also be expected to lead, solve problems, and make smart decisions on your own.
• If you do well, this role can grow into something bigger.

If you’re passionate about operations, love working with people, and want to be part of a business that truly cares about its team and its mission — this could be your next big step.

If you’re interested, please apply directly via LinkedIn/Caterer and also email me at [e-mail] with your CV and a short paragraph explaining why this is the right next move for you. Feel free to include a presentation or document showing projects or wins you're proud of.

Looking forward to hearing from you!

Ashik Ali

Operations Director, Emilia’s Crafted Pasta

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

Referrals increase your chances of interviewing at Emilia's Crafted Pasta by 2x

Get notified about new Operations Support Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Isleworth, England, United Kingdom 1 week ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 1 week ago

Operations Manager, GenAI, Trust and Safety, YouTube

London, England, United Kingdom 1 week ago

West Byfleet, England, United Kingdom 3 weeks ago

Watford, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom £40,000.00-£50,000.00 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Hemel Hempstead, England, United Kingdom 4 days ago

London, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Hertfordshire, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

Ops Manager | Gamification + Education Startup

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.