Operations Support Manager

Culina Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in logistics is seeking an Operations Support Manager to oversee warehouse operations, manage budgets, and ensure team productivity. The ideal candidate will have FMCG experience and a strong leadership style, contributing to a culture of continuous improvement and operational excellence.

Benefits

Annual Leave – 33 days inclusive of bank holidays

Company Bonus

Private Medical Cover via Bupa

Pension scheme – 5% employee and 8% employer contributions

Life Assurance - 4 x annual salary

Employee Assistance Programme for wellness

Eye Care Vouchers

Reward & Recognition initiatives

Everyday retailer discounts

Qualifications

• Experience in FMCG/Distribution, preferably within the drinks industry.
• Good understanding of reporting and recording performance statistics.
• Experience managing a P&L, both open and closed book.

Responsibilities

• Develop and deploy a Warehouse strategy that meets business objectives.
• Oversee daily warehouse operations and manage P&L Control.
• Ensure compliance with safety, health, and quality standards.

Skills

Leadership

Communication

Lean

Problem Solving

Budgeting

Motivation

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As Operations Support Manager you will be responsible for all aspects of resource, process and performance for the Warehouse, setting a clear vision and agenda for your department whilst ensuring the continual development of the team and work in partnership with the customer to ensure productivity, accuracy and cost targets are met and exceeded.

You will work closely with the General Manager overseeing a period of change and process improvements. This role will require someone with a strategic outlook and experience in working with budgets.

Working hours:Monday to Friday - 40 hours per week.

Key Duties of an Operations Support Manager:

• Developing and deploying a Warehouse strategy that meets the business objectives of GB whilst ensuring excellent customer satisfaction.
• Overseeing the daily warehouse operations whilst taking full responsibility for the P&L Control and improve depot efficiency through effective cost control, budgeting and setting of financial Targets.
• Responsible for forecast labour planning working closely with the HR team and our preferred Agency supplier to recruit the best fit for our business, in line with Labour requirements.
• Responsible for stock held within the warehouse keeping accuracy to the required standard and wright off to a minimum.
• Drive operational excellence and best practice across the business focusing on continuous improvement work streams improving performance in relation to Quality, Service & Operational Efficiency.
• Play a key role in group wide initiatives and development projects.
• Ensure that your entire team within your responsibility have clear and realistic targets and SLA’s and are driven and motivated to achieve them at all times.
• Formulate, agree and deliver the performance objectives of your area, considering the ways.
• In which you can increase the scope and profitability of your area of responsibility’s performance whilst embracing and encouraging change.
• Building continual relationships with your wider teams to ensure that you can effectively.
• Contribute to the site’s people development plans and succession planning.
• Promote our visions and values, leading the way in demonstrating the GB people culture, to ensure that all of your wider site team feel valued.
• Maintain your awareness of innovative operational developments within the industry in order to suggest leading edge solutions to the customer where appropriate.
• Ensuring all requirements relating to safety, health, environment and quality are being fully implemented – Where any issues arise, promote our culture to enable your teams, and the wider team to lead the way in solving these issues and ensuring a totally safe environment at all times.
• Working as part of the management team to ensure all operational process are in place and followed to support the compliance requirements in key internal and external audits.
• Managing of site facility’s budget and schedule of work to ensure the site is in good operating condition at all times.

Qualifications

• Experience in FMCG/Distribution preferably within the drinks industry.
• A motivational, forward thinking and adaptable style of leadership.
• A good understanding of reporting and recording performance statistics.
• Exposure to dealing directly with large customers.
• Experience of managing a P&L. both open and closed book.
• Great communication skills.
• Ability to work under pressure
• An understanding of tools and concepts of Lean and 6 Sigma.
• An understanding of engagement and motivational tools and techniques.
• Ability to work with a site management team in order to achieve wider business goals that may be detrimental to the warehouse department.

Additional Information

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 33 days inclusive of bank holidays.
• Company Bonus– We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
• Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
• Pension scheme –we want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 5%employee and 8% employer.
• Life Assurance- 4 x your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam.