Business Support Manager - 12 month FTC

Barclays; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Barclays is seeking a Business Support Manager for a 12-month fixed-term contract in London. The role is integral to supporting strategic initiatives, managing governance activities, and enhancing operational efficiency. Candidates should possess strong stakeholder management and data analysis skills, along with a proactive mindset to navigate complex business landscapes and drive growth.

Qualifications

• Strong governance expertise with stakeholder engagement.
• Proficiency in data analysis using Excel.
• Exceptional communication skills for presentations.

Responsibilities

• Support strategic initiatives and governance activities.
• Engage with stakeholders to drive operational efficiency.
• Coordination of communications and colleague engagement.

Skills

Stakeholder Management

Data Analysis

Presentation Skills

Job description

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Business Support Manager – 12-Month Fixed Term Contract

Barclays | UK | London

As a Business Support Manager, you will play a key role in supporting strategic initiatives and governance activities across the Colleague, Client, Governance, and Strategy pillars. Working directly with the Chief of Staff to the Head of PBWM UK & Crown Dependencies, you will be responsible for preparing monthly business reviews, managing governance cycles, and ensuring seamless reporting and coordination across teams. Your work will involve engaging with multiple stakeholders and unit leads to align business priorities and drive operational efficiency.

A crucial aspect of this role involves shaping and executing initiatives related to strategic investment to meet ambitious growth targets. You will support key projects, embedding the new UK Target Operating Model, and contribute to initiatives that enhance the colleague experience and professional growth. Leveraging data and insights, you will help inform strategic decision-making while ensuring alignment with Barclays’ broader business objectives.

Collaboration is at the heart of this role, requiring close engagement with multiple business units and functional teams. You will provide analytical insights and supporting agile business strategies. Your ability to manage complex projects, facilitate decision-making, and drive efficiencies will be essential to the success of this position.

Another key focus will be communications and colleague engagement, both internally and externally. You will take ownership of town halls, editorial content, business updates, and colleague communications, ensuring alignment with strategic goals and fostering a culture of transparency and collaboration. Additionally, you will support Group and local Client engagement events, coordinating the meaningful sponsorship of Senior Leaders, including the CEO, to strengthen Barclays’ market presence and commercial growth.

This role requires a proactive, strategic thinker with strong governance expertise, exceptional stakeholder management skills, and a deep understanding of business operations. If you are adept at navigating complex business landscapes, driving strategic initiatives, and enhancing governance frameworks, this secondment opportunity offers a dynamic and impactful role within Barclays.

Essential Skills

Stakeholder Management – Ability to engage, influence, and collaborate with senior leadership, business unit heads, and cross-functional teams to drive strategic initiatives.

Data Analysis & Insights – Proficiency in Excel and data analysis to interpret business performance metrics, generate insights, and support informed decision-making.

Presentation & Communication Skills – Strong ability to create and deliver compelling presentations, reports, and business updates for senior stakeholders and wider teams.

Desirable Skills

Internal & External Communications – Strong written and verbal communication skills to manage colleague engagement, editorial content, and leadership updates.

Event & Stakeholder Engagement – Ability to represent the business at industry events, client functions, and networking opportunities.

Ability to Deliver Complex Information – Skilled in conveying intricate data, insights, and strategic concepts in a clear and compelling manner, tailored to diverse audiences, including senior stakeholders.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.
  
  
  

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.
  
  
  

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking and Financial Services

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