Operations Support Manager

TN United Kingdom; Cwmbran; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive operational excellence in a manufacturing environment. This role involves leading a production team to meet customer demands while fostering a culture of continuous improvement. You will be accountable for performance metrics and resource allocation, ensuring safety and quality standards are upheld. Join a forward-thinking company that values diversity and innovation, and play a crucial role in shaping the future of aerospace and defense. If you are passionate about leadership and operational success, this opportunity is perfect for you.

Benefits

Holiday entitlement

Benefits scheme

Career progression

Family policies

Diversity initiatives

Qualifications

• Experience leading teams in high-density business settings.
• Proficiency in reading engineering drawings.
• Ability to travel as needed for the role.

Responsibilities

• Lead an integrated production team towards successful delivery of customer demands.
• Ensure accountability for performance and continuous improvement.
• Build effective relationships with internal and external customers.

Skills

Management experience in manufacturing environments

Knowledge of lean methodologies

Problem-solving tools

Quality methodologies

Interpersonal skills

Analytical skills

Relationship-building skills

Change management skills

Risk management skills

Ability to plan effectively

Tools

Microsoft Office

BaaN

EZLM

Job description

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Company Overview

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales, and Brackley, England.

Role Purpose

The purpose of this role is to effectively lead an integrated production team & processes towards successful delivery of customer demands. You will hold full accountability for the performance and continuous improvement of both the production system and their indirect support functions, implementing strategic plans linked to the Operational Balance Scorecard.

Key Responsibilities

1. Deploy operational strategy aligned with business objectives, goals, and customer requirements.
2. Be accountable for delivery against key performance indicators through the balance scorecard framework.
3. Promote, lead, and empower a culture of continuous improvement.
4. Build effective relationships with internal and external customers.
5. Promote standard work to align with common goals.
6. Ensure overall accountability for supporting functions to meet customer needs.
7. Accurate forecasting and delivery within set budgets.
8. Monitor and report on budgets and targets.
9. Manage, allocate, and evaluate a cross-functional team to optimize resources.
10. Uphold and develop company standards and values.
11. Ensure safety standards and governance within operational areas.
12. Manage the production system from input to output, including capacity control.
13. Monitor and maintain quality, cost, and delivery of the production system.
14. Develop teams and individuals, enhancing skills and competencies to meet customer demands.
15. Maintain safety practices, continuously reviewing to eliminate risks.
16. Lead and develop operations support teams.
17. Plan resources considering leave, absences, and overtime.
18. Identify and address training needs.
19. Build on 5S standards and develop processes via One Safran tools.

Additional Information

Our in-house design studio co-creates innovative sky experiences with airline customers. Our engineering, production, and support facilities ensure high-quality products throughout the program lifecycle, supported by a broad support team in HR, Finance, Business Development, Planning, and Logistics.

Our Focus Areas

Our People: We foster diversity, develop skills, create trust, and encourage collaboration.

Sustainability: Committed to decarbonizing aviation by 2050.

Global Mobility: Opportunities across aerospace, defense, and space sectors globally.

Job Requirements

• Management experience in manufacturing environments.
• Knowledge of lean, problem-solving tools, quality methodologies.
• Experience leading teams in high-density business settings.
• Proficiency with Microsoft, BaaN, EZLM, and reading engineering drawings.
• Change and risk management skills.
• Strong interpersonal, analytical, and relationship-building skills.
• Ability to plan effectively, work flexibly, and travel as needed.
• Experience motivating and leading teams.

We welcome candidates with diverse experiences who can bring value to the role.

Benefits & Policies

Includes holiday entitlement, benefits scheme, career progression, family policies, and diversity initiatives.

Additional Information

Role subject to pre-employment checks, including criminal record checks. Disclose unspent convictions as required.

Company Profile

Safran is a global high-tech group in aerospace, defense, and space, committed to sustainability and innovation, with a significant presence in the UK and worldwide.