Operations Support Manager

Mitie Group plc.; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle or car allowance

Company mobile phone and laptop

Pension scheme

Holiday entitlement

Employee discounts

Ongoing training and career desarrollo

Job summary

Mitie Group plc. is seeking an Area Support Manager to provide operational support across a portfolio of sites in the United Kingdom.

You will work closely with Operations Managers and frontline teams to ensure service delivery, maintain compliance and provide leadership during periods of absence, mobilisation or increased demand. The role requires strong organisational skills, relationship-building with clients and colleagues, and a focus on maintaining high standards of operational

Qualifications

• Experience in a supervisory or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks.
• Experience dealing with employee relations matters.
• Strong IT skills, including Microsoft Office.
• Ability to analyse data and produce management reports.
• Full UK Driving Licence.
• Flexible approach to working hours and travel.

Responsibilities

• Support the day-to-day management of multiple sites across the region.
• Provide management cover during annual leave, sickness, vacancies, and emergency situations.
• Conduct regular site visits, audits, and welfare checks.
• Build and maintain strong relationships with clients and stakeholders.
• Assist with recruitment, onboarding, induction, and training of new colleagues.
• Ensure all officers comply with company policies, assignment instructions, and legal requirements.
• Support investigations, disciplinary, grievance, and absence management processes.
• Monitor KPIs and identify opportunities for operational improvement.
• Assist with rota planning, resource allocation, and emergency deployment of staff.
• Carry out quality assurance audits and ensure contractual compliance.
• Support mobilisation of new contracts and implementation of operational changes.
• Produce reports and maintain accurate operational records.
• Respond to customer complaints and implement corrective actions.
• Promote a positive safety culture and ensure Health & Safety compliance.

Skills

Leadership

People management

Communication

Prioritisation

Employee relations

Data analysis

Microsoft Office

Driving licence

Travel flexibility

Tools

Microsoft Office

Job description

We are looking for a highly motivated Area Support Manager to provide operational support across a portfolio of sites. You will work closely with Operations Managers and frontline teams to ensure service delivery, maintain compliance, and provide leadership during periods of absence, mobilisation, or increased operational demand.

The role requires flexibility, excellent organisational skills, and the ability to build strong relationships with clients and colleagues while maintaining high standards of operational performance.

Key Responsibilities

• Support the day-to-day management of multiple sites across the region.
• Provide management cover during annual leave, sickness, vacancies, and emergency situations.
• Conduct regular site visits, audits, and welfare checks.
• Build and maintain strong relationships with clients and stakeholders.
• Assist with recruitment, onboarding, induction, and training of new colleagues.
• Ensure all officers comply with company policies, assignment instructions, and legal requirements.
• Support investigations, disciplinary, grievance, and absence management processes.
• Monitor KPIs and identify opportunities for operational improvement.
• Assist with rota planning, resource allocation, and emergency deployment of staff.
• Carry out quality assurance audits and ensure contractual compliance.
• Support mobilisation of new contracts and implementation of operational changes.
• Produce reports and maintain accurate operational records.
• Respond to customer complaints and implement corrective actions.
• Promote a positive safety culture and ensure Health & Safety compliance.

Qualifications

• Previous experience in a supervisory or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Experience dealing with employee relations matters.
• Strong IT skills, including Microsoft Office.
• Ability to analyse data and produce management reports.
• Full UK Driving Licence.
• Flexible approach to working hours and travel.

Desirable

• Front Line SIA Licence.
• Experience within the security industry.
• Knowledge of employment legislation.
• First Aid qualification.
• Management qualification (ILM or equivalent).

Personal Qualities

• Professional and approachable.
• Customer-focused.
• Excellent problem-solving skills.
• Highly organised.
• Able to work independently and as part of a team.
• Resilient under pressure.
• Strong attention to detail.
• Commercially aware.
• Adaptable and willing to travel.

Benefits

• Competitive salary.
• Company vehicle or car allowance.
• Company mobile phone and laptop.
• Pension scheme.
• Holiday entitlement.
• Employee discounts.
• Ongoing training and career development.