Operations Support Manager

GB Recruitment (England, Scotland, Wales); Burton upon Trent; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

8% employer pension contribution

4% employee pension contribution

GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain is hiring an Operations Support Manager for our Burton-upon-Trent site. The role combines Health & Safety support, project delivery, training oversight and colleague engagement.

Typical duties include maintaining safety systems, driving digitalisation, supervising Driver Trainers, and delivering engaging communications to keep teams connected and motivated while liaising with customers and stakeholders for an exceptional operations experience.

Qualifications

• Tech-savvy with strong IT skills and the ability to learn new systems, software and digital tools.

Responsibilities

• Support Health & Safety compliance, maintain records and liaise with Health & Safety partners.
• Own site projects and digitalisation initiatives, roll out new technology and drive improvements.
• Oversee site training, manage Driver Trainers, review training plans and support HR activities.
• Act as Engagement Champion with clear communications, update displays and keep colleagues informed.
• Engage with stakeholders and customers, provide updates and help deliver an exceptional operational experience.

Skills

IT skills

MS Office

Job description

Pay Rate: £36,800 Grade: RCS L Contract Type: Permanent (Full-Time) Shift patterns: 37.5 hours per week, Monday - Friday 8am - 4pm Location: Burton-upon-Trent - DE14 1PT We're looking for a dynamic and engaging Operations Support Manager to join our Burton upon Trent site. This is a varied role where no two days are the same, combining Health & Safety support, project delivery, training oversight and colleague engagement. If you're a natural relationship-builder, confident working with people at all levels, and excited by the opportunity to drive positive change, we'd love to hear from you. A TYPICAL DAY MAY INVOLVE

• Supporting the site's Health & Safety agenda by maintaining compliance systems, reporting and documentation, ensuring key activities are completed accurately and on time, and acting as a key liaison with the Health & Safety Business Partner
• Taking ownership of site projects and digitalisation initiatives, supporting the rollout of new technology, embracing innovative ways of working and driving continuous improvement across the operation
• Overseeing the site training function, managing a team of Driver Trainers, reviewing training plans, supporting HR-related activities and helping to ensure training remains effective and compliant
• Being the site's Engagement Champion, creating and sharing engaging communications, updating digital displays and finding creative ways to keep colleagues informed, connected and motivated
• Building strong relationships with stakeholders and customers, providing regular updates, attending weekly customer meetings and helping to deliver an exceptional operational experience

THIS ROLE WOULD SUIT PEOPLE WHO

• A confident and engaging communicator who enjoys building relationships and can comfortably interact with colleagues at all levels, from drivers and trainers to customers and senior stakeholders
• A proactive and dynamic individual who thrives in a fast-paced environment, takes ownership of their workload, manages their own diary effectively and isn't afraid to ask questions or take the initiative
• A tech-savvy problem solver with strong IT skills and the ability to quickly learn new systems, software and digital tools. Experience with Microsoft Office is essential, whilst training can be provided on site-specific platforms
• Someone with an understanding of Health & Safety within an operational environment, who can maintain attention to detail, support audits and compliance activities, and contribute to a strong safety culture
• A motivated learner with experience gained through a similar operational role, placement or graduate position, who is eager to develop, embrace change, lead projects and make a positive impact across the site

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.