Operations & Compliance Administrator

New Street Consulting Group (NSCG); Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

New Street Consulting Group (NSCG) is seeking an Operations & Compliance Administrator to support day-to-day operations, including office administration, contractor onboarding and compliance processes. You will work with consultants, contractors and internal teams to ensure accurate records and a high-quality experience for clients and colleagues.

The role emphasises organisation, attention to detail and the ability to manage multiple priorities while adhering to legal and regulatory

Qualifications

• Degree awarded within the last few years or recently completed.
• Experience in a customer service role is desirable.
• Experience in professional services is a plus.
• Strong emphasis on accuracy and compliance with records.

Responsibilities

• General office and administration duties including room booking, access control and CV formatting.
• Manage onboarding and contractor administration via Salesforce and portals.
• Support compliance processes, DBS checks and right to work verifications.
• Maintain GDPR-compliant records and facilitate stakeholder queries.
• Assist with timesheet processing and ad hoc administrative tasks.

Skills

Organised

Attention to detail

Microsoft Office

Salesforce

Matrix

Intime

Proactive communication

Education

University degree

Tools

Salesforce

Matrix

Intime

Microsoft Office

Job description

The Operations & Compliance Administrator plays a key role in supporting the smooth day-to-day running of the business, providing administrative, operational and compliance support across NSCG's Interim division and wider business. Acting as a central point of coordination, the role is responsible for office administration, contractor onboarding, compliance processes, systems management and stakeholder support, ensuring a high-quality experience for clients, candidates, contractors and colleagues.

The role requires strong organisational skills, attention to detail and the ability to manage multiple priorities whilst maintaining accurate records, ensuring compliance with legal and regulatory requirements, and supporting efficient business operations. Working collaboratively with consultants, contractors, suppliers and internal stakeholders, the role contributes to the effective delivery of client assignments and provides vital support across office management, contractor administration and compliance activities.

Responsibilities:

General office and administration

• Book meeting rooms, guest access and office spaces.
• Answering the main phone line, responding to mailbox enquiries and updating the relevant office spreadsheets.
• Support with office equipment and laptop administration, Amazon orders, access card requests and lunch orders.
• Manage administration and shared mailbox activity for events, ops team and related inboxes.
• Provide ad hoc administration support to consultants.
• Arrange train, hotel and flight bookings.
• Manage the formatting of CVs (through third part supplier) and add updated files to Salesforce.
• Update Salesforce records and support extensions on Salesforce and related spreadsheets and day to day portal administration on portals such as Matrix, Retinue and Prism.
• Support starter timesheet requests, timesheet authorisation requests and timesheet chasing.
• Prepare NDAs on SignNow and support contractor starter set-up.
• Support Floata rota management.

Compliance coordination

• Support the compliance processes for all candidates through Matrix, Retinue and third-party processes.
• Conduct DBS checks and right to work checks alongside visa requirements and other relevant checks.
• Understanding GDPR requirements with regards to client and candidate information and ensuring records are kept in line with legislative requirements, ensuring confidentiality at all times.
• Provide accurate, timely follow-up and keep records up to date on Salesforce.
• Review and respond to queries from contractors and suppliers from both a finance and compliance viewpoint and assist with any queries from internal stakeholders.

Skills, Knowledge & Attributes

• Highly organised and reliable.
• Good attention to detail and accuracy.
• Confident using Microsoft Office and willing to learn Salesforce, Matrix, Intime and other systems.
• Helpful, responsive and professional communication style.
• Able to manage routine tasks, follow processes and ask for guidance when needed.
• Able to use your initiative to work on your own but are comfortable working as a key part of a team too.
• Able to prioritise work and skilled at managing multiple stakeholders.

Experience and Education

• A recently completed university degree
• Experience of working within a customer service role
• You ideally have some experience of working in professional services.
• A proven track record of delivering good customer service.